NHTSA Complaint #10151005 — 2001 CHRYSLER TOWN AND COUNTRY

I HAVE A CHYRSLER 2001 TOWN AND COUNTRY MINIVAN WITH 81,000 MILES. EXPERIENCED A MAJOR FAILURE OF THE TRANSMISSION ON 2/12/06 FROM WESTERN NEW YORK TO MY HOME IN CLEVELAND, OH. FAILURE OCCURRED OUTSIDE ERIE PA ON INTERSTATE 90 . HAD THE VAN TOWED TO CHRYSLER DEALERSHIP IN ERIE PA. AND THEN I RENTED A CAR TO GET BACK TO CLEVELAND. DEALERSHIP CALLED AND SAID THAT THE OUTPUT/INPUT SHAFT HAD BROKEN AND SPRAYED METAL THROUGH OUT THE TRANSMISSION INCLUDING DAMAGE TO THE TRANSMISSION CASE. DEALER STATED THAT THE VAN REQUIRED A NEW RE-MANUFACTURED TRANSMISSION AT $3,800.!! I CALLED CHRYSLER FOR ASSISTANCE BECAUSE I FELT THAT A VEHICLE WITH 81,000 MILES ON IT SHOULD NOT HAVE A MAJOR TRANSMISSION FAILURE LIKE THAT, AND I ALSO FELT THE COST OF THE REPAIR WAS EXCESSIVE. CHRYSLER'S RESPONSE WAS SOMETIMES THIS HAPPENS AND THERE IS NOTHING THEY CAN DO. CASE CLOSED. EVEN THE FACT THAT I HAVE OWNED 3 CHRYSLER MINIVANS DIDN'T MATTER TO THEM. SINCE THE VAN WAS 2 HOURS FROM MY HOME, I HAD NO OTHER REASONABLE OPTION BUT TO HAVE THE DEALERSHIP PUT IN THE RE-MANUFACTURED TRANSMISSION. *JB