NHTSA Complaint #10150695 — 2001 FORD EXPEDITION

ON MAY 18 2005 MY 2001 FORD EXPEDITION VIN #[XXX] STOPPED WORKING WHILE AT A LOCAL WALMART STORE I HAD TO CALL ROADSIDE ASSISTANCE TO TOW MY VEHICLE TO MY HOME BEING THAT IT WAS ABOUT 11 PM AND NO SHOPS WERE OPEN I HAD THE VEHICLE TOWED TO MY ADDRESS AND PARKED IN THE DRIVEWAY. THE NEXT EVENING WHILE PARKED IN THE DRIVEWAY UNDRIVEN OR STARTED FOR 24 HOURS A NEIGHBOR RAN INTO MY HOME TO GET MYSELF AND MY CHILDREN OUT OF OUR HOME. SCREAMING THAT OUR TRUCK WAS ON FIRE IN THE DRIVEWAY PARKED DIRECTLY IN FRONT OF THE GARAGE. AFTER PULLING MY FAMILY OUT WE THEN CALLED 911. WHERE THE LOCAL FIRE DEPT WAS SENT OUT TO OUR HOME TO PUT OUT THE FIRE. THE FIRE MARSHALL AT THAT TIME TOLD US WHERE THE HOT POINT WAS AND THAT WE SHOULD CONTACT FORD. I CONTACTED FORD IMMEDIATELY THAT MORNING AND THEY DENIED ANY PART OF A RECALL FOR THAT OR MY OTHER 98 FORD EXPEDITION. WE THEN CONTACTED SHERRY PULLEN AT NHTSA TO TRY TO GET ASST. IN THIS MATTER WE ALSO HAD OUR 98 FORD EXPEDITION TOWED TO THE LOCAL FORD DEALER AFTER THIS IN FEAR OF THIS HAPPENING AGAIN. AND THEY REPLACED THE SWITCH AT NO CHARGE TO US AND SAID THERE WAS A RECALL SENT TO THEM BY FORD. I FAXED THE WORK ORDER AND ALL INFO TO SHERRY PULLEN. AND WEEKS LATER SAW ON THE NEWS THAT FORD DID EXPAND THERE RECALL TO INCLUDE BOTH OF MY VEHICLES. I HAVE CONTACTED FORD ON NUMEROUS OCCASIONS WITH NO RESPONSE AND HAVE ALSO FILED COMPLAINTS WITH THE BBB AS WELL AS THAT ATTORNEY GENERAL'S OFFICE. *JB UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)