NHTSA Complaint #10149841 — 2002 FORD EXPEDITION

UNKNOWN OR OTHER issue reported to NHTSA

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Fire Vehicle Towed

Complaint Details

ODI Number	10149841
Vehicle	2002 FORD EXPEDITION
Component	UNKNOWN OR OTHER
Date of Incident	January 31, 2006
Date Filed	February 8, 2006
Mileage	97,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

MY 2002 FORD EXPEDITION EXPERIENCED AN ELECTRICAL MALFUNCTION DUE TO A LIQUID BUILD UP IN ITS SYSTEM. THE DEALERSHIP SAID THEY COULD NOT DETERMINE HOW THE MOISTURE WAS ENTERING THE VEHICLE. THE AUDIO SYSTEM AND WINDSHIELD WIPERS WOULD NOT OPERATE IN THE REVERSE OR DRIVE POSITIONS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP TWICE, ON THE LAST OCCASION, A SMALL FIRE STARTED, RESULTING IN THE STARTER BEING BURNED UP. NO INJURIES OCCURRED, BUT THE DEALERSHIP CHARGED ME $1065.70 ON THE FIRST REPAIR BILL, AND 335.00 ON THE SECOND REPAIR BILL. AN EXPLANATION OR SENSIBLE SOLUTION WAS NOT GIVEN FOR CORRECTING THE PROBLEM. *JB

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