NHTSA Complaint #10149270 — 2000 CHRYSLER CONCORDE

MY WIFE AND SON WERE PARKING THE VEHICLE WHEN A CREAK FOLLOWED BY A LOUD POPPING NOISE OCCURED. AT THAT POINT, THE VEHICLE COULD NOT BE STEERED. THE VEHICLE WAS TOWED TO THE LOCAL CHRYSLER DODGE DEALER SHIP IN FRISCO, TX FOR ANALYSIS. SUBSEQUENT REPORT FROM THE DEALERSHIP WAS THAT BOTH PINS HOLDING THE TIE-ROD ENDS TO THE RACK AND PINION STEERING BOX HAD SHEARED. IN ADDITION, THE RACK AND PINION STEERING BOX HAD A CRACK. DON'T KNOW IF THE PINS SHEARED FIRST OR THE CRACK IN THE BOX CAME FIRST. THE STEERING WHEEL INSIDE THE CAR COULD BE ROTATED 360 DEG. IN EITHER DIRECTION WITH NO ACCOMPANING ACTION OF THE TIRES ON THE GROUND. ABSOLUTLY NO STEERING CONTROL WHATSOEVER! THIS WAS A TOTAL COLLOSAL MANUFACTUREING DEFECT IN THE STEERING THAT HAS HAPPENED BEFORE (CHECK THE WEBSITE COMPLAINT # 10053466) IN TUCSAN, AZ AROUND JANUARY OF 2004. MY RACK & PINION STEERING BOX WAS REPLACED AT 35K MILES BY THIS SAME DEALERSHIP WHILE STILL UNDER WARRENTY DUE TO A MALFUNCTION WHILE STEERING THE CAR. I'M JUST GREATFUL THAT MY WIFE AND SON WERE NOT OUT ON THE HIGHWAY WHEN THIS MAJOR FAILURE OCCURED. SOMEONE IS GOING TO GET KILLED IF THIS IS NOT FIXED! QUIT IGNORING THE FACT (CHRYSLER) THAT THERE IS A ENGINEERING DEFECT IN THIS VEHICLE MODEL! *NM