NHTSA Complaint #10149089 — 2004 ISUZU ASCENDER

INSTRUMENT PANEL BEGAN WORKING INTERMITTENTLY. TOOK IN FOR CHECK. DEALER REPAIRED. LEFT DEALER AND INSTRUMENT PANEL FAILED AGAIN WITHIN 15 MINUTES. RETURNED TO DEALER AND HAD TO WAIT FOR (8) DAYS FOR REPLACEMENT DASH MODULE. CAR WAS UNSAFE AND UNDRIVABLE AS NO INFORMATION (SPEED, GEAR LOCATION, ETC.) WAS AVAILABLE TO DRIVER. THIS VEHICLE IS A GM PRODUCT AND IS THE SAME AS TRAILBLAZER, ENVOY, ETC. I HAVE BEEN TOLD BY ENVOY OWNERS THAT THEY HAVE EXPERIENCED THE SAME PROBLEM,TRAILBLAZERS ALSO. DEALER SERVICE REP STATED TO ME THAT GM KNOWS THERE IS A PROBLEM WITH THE INSTRUMENT MODULES. THIS COMPLAINT FORM DOES NOT ALLOW FOR THE IDENTIFICATION OF THE MANUFACTURER OF THIS VEHICLE. IT IS MANUFACTURED BY GENERAL MOTORS. I HAD TO SELECT ISUZU MANUFACTURING DUE TO YOUR ERROR IN PROGRAMMING DROP DOWNS CORRECTLY. ISUZU HAS NO MANUFACTURING FACILITIES IN NORTH AMERICA. PLEASE UPDATE YOUR INFORMATION. IF THIS VEHICLE IS NOT CLASSIFIED AS A GM PRODUCT IT WILL REDUCE THE FAILURE INCIDENCE OF THE GM INSTRUMENT PANELS. *NM