NHTSA Complaint #10149080 — 2002 KIA SPORTAGE

ON DEC. 15, 2005, I CONTACTED THE DEALER WHERE I PURCHASED MY 2002 KIA SPORTAGE A MONTH AGO FOR WARRANTEE SERVICE (EMPIRE TOYOTA, ONEONTA NY). I WAS TOLD THAT THEY NO LONGER SELL OR SERVICE UNDER THE KIA WARRANTEE. AT THAT TIME IT HAD 58,000 MILES. NEW DEALER: COUNTRY CLUB KIA, ONEONTA, NY. ON JANUARY 12, 2006 I CALLED THEM TO HAVE THE WARRANTEE SERVICE DONE ON MY CAR. THEY ARE STILL SETTING UP THE SERVICE DEPT. AND ARE WAITING FOR "EMPIRE TOYOTA" TO TRANSFER THE RECORDS OF CUSTOMERS FOR WARRANTEE REPAIRS. NOW THE MILEAGE IS AT 61,000 MILES, AND IT STILL HAS NOT BEEN SERVICED UNDER THE WARRANTEE. THE PROBLEMS I AM HAVING: MY LOCKS KEEP GOING UP AND DOWN ALL DAY AND NIGHT WITHOUT ANY KEYS IN THE IGNITION. TODAY MY CHILDREN AND I GOT LOCKED INSIDE THE CAR AND COULD NOT GET OUT AS THE LOCKS WOULD NOT STOP LOCKING, AND THE HORN BEGAN GOING OFF. THIS HAS CONTINUED EVERYDAY...ALL DAY AND ALL NIGHT. WE HAVE BEEN LOCKED OUT OF MY CAR EARLY IN THE MORNING WHILE MY CAR IS WARMING UP TO LEAVE FOR WORK. I REALLY NEED TO GET MY CAR REPAIRED, AND FEEL AS IF I KEEP GETTING THE RUN AROUND. I CALLED THE KIA OFFICE ON MONDAY JANUARY 16, 2006 AND WAS TOLD THAT MY WARRANTEE HAS EXPIRED BY 800 MILES. THIS ISSUE COULD HAVE BEEN TAKE CARE OF BEFORE THE WARRANTEE EXPIRED. WHEN KIA CHANGED DEALERSHIPS CUSTOMERS SHOULD HAVE BEEN NOTIFIED, SO THAT THEY CAN FAMILIARIZE THEMSELVES WITH THE NEW DEALER IF ANY PROBLEMS SHOULD ARISE. I HAD LOCKS REPARED IN MY 2002 KIA SPORTAGE A YEAR AND A HALF AGO, AND THUS THIS SHOULD STILL BE COVERED UNDER THE WARRANTEE. I CONTACTED KIA CONSUMER ASSISTANCE CENTER VIA E-MAIL ON 1/19/06, AND WAS GIVEN CASE ID IS: K1063733. NO RETURN E-MAIL OR CALL FROM KIA. I CONTACTED KIA CONSUMER ASSISTANCE CENTER VIA E-MAIL ON 1/30/06, AND WAS GIVEN CASE ID IS: K1067545. NO FOLLOW UP CALLS FROM KIA YET. NO RETURN E-MAIL OR CALL FROM KIA.I FEEL THIS PROBLEM CAN BE A POTENTIAL DANGEROUS SITUATION AS IN CASE OF AN EMERGENCY MY FAMILY AND I NEED TO BE ABLE TO EXIT THE VEHICLE.