NHTSA Complaint #10148501 — 2005 VOLVO XC90

VOLVO XC90 AWD: THIS VEHICLE HAS FAILED THREE TIMES WITH ME AND ONCE WITH THE DEALER. DECEMBER 2005 THE VEHICLES FAILED TO START. I HAD IT TOWED TO THE LOCAL DEALERSHIP. THE PROBLEM WAS A FUEL PUMP MALFUNCTION. FUEL PUMP WAS REPLACED, AND I DROVE THE TRUCK MAYBE A GOOD TWO WEEKS AND EARLY ONE MORNING ON THE INTERSTATE THE VEHICLE JUST SLOWED SPEED TO 20 MPH. I MERGED RIGHT AND THE VEHICLE CUT OF AFTER WAITING A SHORT TIME I STATED THE VEHICLE AGAIN AND IT CONTINUED WITH THE SAME MALFUNCTIONS. AFTER ABOUT 1 HOUR AND A HALF I ARRIVE TO MY 20-MINUTE DESTINATION AND CALLED ROADSIDE SERVICE AGAIN AND HAD THE VEHICLE TOWED IN TO THE SAME DEALER. AFTER APPROXIMATELY THREE DAYS THE SERVICE DEPARTMENT CALLS ME IN AND TELLS ME THE VEHICLE WAS READY TO BE PICK-UP. THE PROBLEM WAS THEIR TECHNICIAN FORGOT TO RESET THE COMPUTER SYSTEM, WHICH CASED THE VEHICLE TO QUIT WHILE DRIVING. I ACCEPTED MY VEHICLE AND REPRESENTATIVE INFORMED ME THAT THE PROBLEM WAS TAKEN CARE OF IT WAS THEIR FAULT AND HE APOLOGIZED..... OKAY, THREE DAYS LATER THE VEHICLE DID THE SAME THING WITH MY CHILDREN AND I ON THE INTERSTATE AGAIN I CALLED ROADSIDE, VEHICLE WAS TOWED IN AND I WAS TOLD THAT THE FUEL SENSORS WERE FAULTY AND THEY NEEDED TO BE REPLACED. IT'''''S BEEN ABOUT 8 DAYS LATER MY VEHICLE IS STILL AT VOLVO. I CALLED TODAY AND THE SERVICE MANAGER WITH ALL HONESTY INFORMED ME THAT THEY DIDN'T KNOW WHAT THE PROBLEM WAS HOWEVER; THERE'S DEFINITELY A PROBLEM, BECAUSE THE VEHICLE CUT OFF AGAIN WHEN THEY TEST DROVE THE VEHICLE.*AK