NHTSA Complaint #10147659 — 2000 FORD FOCUS

IGNITION LOCK FAILURE. THE FIRST ISSUE IS THAT I TRIED TO TAKE THE KEY OUT OF THE IGNITION AND THE ENTIRE IGNITION CYLINDER CAME OUT ON THE KEY. THIS HAPPENED SEVERAL TIMES RANDOMLY. THE SECOND ISSUE IS THE FAILURE FOR THE KEY TO TURN IN THE IGNITION. IT WAS INITIALLY AN INCONSISTENT PROBLEM THAT STEADILY GOT WORSE AND WORSE UNTIL FINALLY IT JUST BECAME A MATTER OF CHANCE AND A BATTLE OF PATIENCE TO GET IT STARTED. THIS STARTED HAPPENING AT 40K MILES WHICH IS RIDICULOUS. THE WORST CASE TOOK 30 MINUTES OF TWISTING, JINGLING, TURNING THE WHEEL, PUSHING THE KEY IN AND OUT AND FIDDLING WITH IT UNTIL IT FINALLY TURNED. I HAVE SINCE HAD THE CYLINDER REPLACED AND A NEW KEY MADE FOR ABOUT $250 OUT OF MY POCKET. AFTER A LITTLE RESEARCH I REALIZED THAT I AM ONE OF THOUSANDS OF PEOPLE WITH THE SAME PROBLEM, BUT FORD APPARENTLY FEELS THE PROBLEM DOESN'T EXIST. FORD SHOULD MAKE EACH ONE OF THEIR ENGINEERS DRIVE A FOCUS AND COUNT THE NUMBER OF DAYS THEY COME IN LATE OR MISS WORK. *JB