NHTSA Complaint #10147422 — 2004 CHRYSLER CROSSFIRE

I GET MY X-FIRE MAINTAINED AT MAPLEWOOD DODGE -CHRYSLER DEALERSHIP SERVICE CENTER IN MAPLEWOOD NJ. I FIRST TOOK IN FOR NEW BRAKES IN NOV. 2005 AND ALSO ASKED THEM TO CHECK THE REAR RIGHT WHEEL BECAUSE IT WAS MAKING A METAL RATTLE NOISE WHEN I GO OVER BUMPS. THEY TOLD ME THAT THEY HAD TO ORDER A RIGHT FRONT STRUT. THEY CALLED ME AND SAID THAT THEY HAD TO REPLACE THE FRONT STRUT AND RELEASED IT TO ME. JAN 3, 2006, I RETURNED TO THE SERVICE CENTER WITH THE SAME NOISE PROBLEM. THEY KEPT MY CAR FOR 7 DAYS. I WAS TOLD THAT THEY HAD TO ORDER A REAR STRUT FOR MY CAR. I ASKED WHY DID THEY REPLACE THE FRONT STRUT. I WAS TOLD THAT THEY DID NOT REPLACE IT, THEY JUST ORDERED IT. (FIRST LIE) THREE 3 DAYS IN ON JAN 6, 2006 I ASKED ABOUT MY CAR AND SERVICE REP CHUCK SAID "WHAT'S UP BRO. I ASKED ABOUT THE STATUS OF MY VEHICLE. HE SAID "IF IT WAS READY I'D CALLED YOU". YES I'M A BLACK MAN, BUT I AM NOT HIS BRO. I AM A CUSTOMER. I MADE A COMPLAINT TO THE SERVICE MANAGER AL. NOTHING WAS DONE. I CAME BACK ON TUE. JAN. 10, 2005. WHILE WAITING TO TALK TO AL THE MANAGER, HE WAS TALKING TO THE MECHANIC WHO ASSIGNED TO WORK ON MY CAR AND CHUCK. UNKNOWING OF MY PRESENCE, AL SAY TO THEM THAT HE NEEDED THEM TO LOOK INTO WHAT IS GOING ON WITH THE WHITE CROSSFIRE, THE CUSTOMER HAS BEEN IN A RENTAL FOR CLOSE TOO 5 DAYS. THE MECHANIC SAY "SO, THAT IS NOT MY PROBLEM". THAT IS A PROBLEM! I ASK CHUCK, EXACTLY WHAT IS WRONG WITH MY CAR. HE LOOK AT ME AND SAID "I DON'T KNOW" I ASK, DID ANY ONE LOOK AT MY CAR, BECAUSE EVERYTIME I CALL HERE YOU TELL ME THAT THEY ARE WORKING ON IT. HE THEN CALLED THE MECHANIC AND I ASK HIM WHAT PART IS BEING ORDERED FOR MY CAR IF ANY. I LOOKED AT CHUCK THEN ME AND SAID "I DON'T KNOW". NO ONE THERE COULD TELL ME WHY THEY HAD MY CAR FOR 5 DAYS OR WHAT PART IS BEING ORDERED OR IF ANY NEEDED TO BE ORDERED. THEN THE PERSON ASSIGNED TO WORK ON MY CAR SAID "I'M NOT EVEN QUALIFIED TO WORK ON THAT CAR. NOW IT IS WED. JAN. 11, 2006 AND I STILL DON'T HAVE MY CAR. *JB