NHTSA Complaint #10146575 — 2003 SATURN VUE

PURCHASED MY SATURN VUE USED IN MARCH 2005...AT THAT TIME I HAD 6K MILES LEFT ON THE ORIGINAL WARRANTY...IN JUNE 2005 TOOK IT TO MY LOCAL SATURN DEALERSHIP TO TAKE CARE OF ALL NORMAL ISSUES & GET A MAINT CHECKUP...AT THAT TIME THEY REPLACED THE RESISTOR- ENGINE COOLING FAN (DUE TO BLOWING HOT AIR WHEN AIR CONDITIONER WAS ON), HEAD LAMP ASSEMBLY COMPOSITE ON FRONT LEFT (CRACKED WHERE BOLTED TO FRAME), OBD SYSTEM UPGRADE (RECALL), REPLACEMENT OF REAR LATERAL LINK ASSEMBLY (RECALL), AND LAST THE GEAR SHIFT CABLE WAS REPLACED/ADJUSTED & LUBED DUE TO GOING BAD - AT THAT TIME THEY NEVER DISCLOSED TO ME THAT THE GEAR SHIFT CABLE HAD ALREADY BEEN REPLACED 3X'S SINCE JAN 2003. ON DEC 24TH @ 10:00AM...MY ENTIRE GEAR SHIFT ASSEMBLY FAILED AND LEFT ME STRANDED...THE CAR WAS TOWED TO THE DEALERSHIP THAT I PURCHASED IT FROM...DUE TO ME BEING 5,000 OVER MY WARRANTY...THEY WERE NOT GOING TO REPLACE IT...APPROX COST OF $450. I WENT DIRECTLY OVER TO MY LOCAL DEALERSHIP....FORT WAYNE, IN SATURN...A SERVICE CONSULTANT PULLED UP THE HISTORY OF MY VUE AND DISPLAYED TO ME THAT THE GEAR SHIFT HAD BEEN WORKED ON 4 OTHER TIMES...HIS SERVICE MANAGER STATED HE WOULD NOT TAKE CARE OF IT DUE TO THE WARRANTY HAD EXPIRED & IT WAS NOT HIS FAULT...I CALLED SATURN'S CORPORATE OFFICE INFORMED THEM OF THE ISSUE...THEY INFORMED ME THAT THEY WOULD GET IT TAKEN CARE OF WITH NO QUESTIONS ASKED...WAITING TO SEE WHAT IS DONE...MY VEHICLE IS CURRENTLY AT THE DEALERSHIP....AS FOR THE SERVICE MANAGER @ FW, IN SATURN DEALERSHIP...I HAVE HEARD NUMEROUS COMPLAINTS ABOUT HOW HE TREATS CUSTOMERS FROM FRIENDS THAT ARE ALSO SATURN OWNERS... 8JB