NHTSA Complaint #10146276 — 2003 FORD F-250 SD SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Complaint Details

ODI Number	10146276
Vehicle	2003 FORD F-250 SD
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Date of Incident	December 22, 2005
Date Filed	December 28, 2005
Mileage	35,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

WHILE DRIVING THE VEHICLE I HEARD A NOISE COMING FROM THE FRONT END OF THE VEHICLE WHEN THE WHEEL WAS TURNED. THE PROBLEM WAS RECOGNIZED AT 35,800 MILES (WHILE TRAVELING AT NIGHT). WHEN I CONTACTED THE DEALERSHIP FOR AN APPOINTMENT (THE NEXT DAY) THERE WAS 36,500 MILES ON THE VEHICLE. AT THE TIME OF THE APPOINTMENT THERE WAS 36,900 MILES ON THE VEHICLE. THE MECHANICS LOOKED AT THE FRONT END AND DETERMINED THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THE COST FOR THIS WORK IS $1,100. I SPOKE WITH FORD CUSTOMER SERVICE AND THEY SAID THAT THE VEHICLE IS OUT OF WARRANTY WHEN IT GOT TO THE DEALERSHIP AND THAT THE CUSTOMER IS RESPONSIBLE FOR THE REPAIRS. FORD NEEDS TO RECOGNIZE THE FACT THAT THEY ARE RESPONSIBLE FOR THE REPAIRS!! *JB

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