NHTSA Complaint #10146165 — 1999 DODGE RAM CLUB CAB

I NOTICED MY VEHICLE'S BRAKES WERE GRABBING IN THE MORNING AFTER SITTING ALL NIGHT. THE GRABBING WOULD STOP AFTER A COUPLE APPLICATIONS OF THE BRAKES BUT IT WAS APPARENT SOMETHING WASN'T RIGHT. I TOOK MY TRUCK TO JACK POWELL CHRYSLER DODGE AND WAS TOLD I NEEDED A BRAKE JOB. THE BRAKE JOB WOULD CORRECT THE PROBLEM. I BROUGHT MY 99 DODGE 2300 DIESEL INTO THE ABOVE DEALER FOR A BRAKE PROBLEM ON 2-17-05. THEY CHARGED ME 568.00 FOR THE WORK. SINCE THAT TIME I'VE BEEN BACK TO THE SAME DEALER ON FOUR ADDITIONAL OCCASIONS FOR THE SAME PROBLEM. BY 7-2-05 THE PROBLEM RETURNED. I HAVE BEEN BACK TO THIS DEALER ON 9-22-05 FOR THE SAME PROBLEM. I HAD A FOURTH OCCASION BUT CAN'T FIND THE PO AT THIS POINT. I HAVE NOW LEFT THE VEHICLE AT THIS DEALER AS OF 12-23-05 FOR THE FIFTH TIME FOR THE SAME PROBLEM. SINCE THIS IS THE FIFTH TIME FOR THE SAME REASON THEY HAVE NOW DECIDED TO CALL THE "FIVE STAR TECH SUPPORT OF DAIMLER CHRYSLER". I KNOW EACH DEALER IS INDIVIDUALLY OWNED BUT THEY SELL/SERVICE(?) AND DEAL WITH YOUR CUSTOMERS. I'M VERY DISSATISFIED AND FEEL THE DEALER HAS FAILED TO PROVIDE PROPER SERVICE. I TALK WITH THEM AND THEY MINIMIZE AND SAY "WE'RE TRYING TO FIX YOUR CAR". THIS LAST TIME, THE SERVICE MANAGER (MR. BLOCK)DIRECTED ME TO DRIVE MY VEHICLE HOME AND BACK. OKAY, I HAVE A BRAKE PROBLEM BUT YOUR DEALER WANTS ME TO DRIVE THE VEHICLE BACK AND FORTH TO THEIR SHOP? WHEN ASKED ABOUT THIS, I WAS TOLD IT ONLY HAPPENED IN THE AM SO IT WAS OKAY. I MAY HAVE OTHER OPTIONS WHICH I WILL BE EXPLORING BUT THIS EXPERIENCE WITH THEIR PRODUCT AND DEALER SURELY MAKE THE TITLE "FIVE STAR DEALER" A JOKE. *NM