NHTSA Complaint #10146130 — 2000 KIA SEPHIA

OVER THE COURSE OF THE PREVIOUS FEW MONTHS, PRIOR TO THE INCIDENT, I NOTICED THAT THE 2000 KIA SEPHIA WITH 80000 MILES BEGAN TO HAVE A HARD TIME WITH THE SHIFTER. IT BECAME INCREASINGLY MORE DIFFICULT TO GET THE CAR TO SHIFT FROM PARK TO DRIVE. IT CONTINUALLY FELT LIKE THE SHIFTER WAS STUCK. I ENDED UP HAVING THE CAR TOWED VIA FLATBED BECAUSE THE CAR REFUSED TO START. AFTER GETTING IT TO A MECHANIC I WAS TOLD THAT THE TRANSMISSION HAD FAILED, HOWEVER, BEING THE CAR ONLY HAD 83000 MILES I SOUGHT A SECOND OPINION. AFTER CONTACTING THE DEALER AND DESCRIBING THE PROBLEM TO ONE OF THE MECHANICS (WHO WILL NOT BE NAMED), I WAS TOLD THIS IS A COMMON PROBLEM WITH THIS MAKE AND MODEL KIA. THAT THE SEAL IS FAULTY IN THE TRANSMISSION CASING AND AFTER A PERIOD OF TIME DIRT AND/OR WATER LEAKS INTO THE LINKAGE CAUSING IT TO NOT SHIFT. THE WAY TO CORRECT IS TO EITHER REPLACE THE TRANSMISSION OR TO HAVE THE LINKAGE REDONE AND RE-LUBRICATED FOR PROPER OPERATION. A THIRD OPINION REVEALED THE SAME INFORMATION. A KILL SWITCH DOES NOT ALLOW THE CAR TO START UNLESS THE CAR IS IN PARK OR NEUTRAL. SO ONCE THE AUTOMATIC TRANSMISSION WAS MANUALLY SHIFTED INTO PARK THE CAR STARTED IMMEDIATELY. IT WAS INDICATED THIS PROBLEM IS COMMON AND WILL MORE THAN LIKELY RE-OCCUR BUT THAT THE "TREATMENT" SHOULD HOLD FOR AT LEAST A YEAR. AFTER $485.00 IN REPAIRS NOT INCLUDING THE TOW THE TRANSMISSION IS BEGINNING TO ACT UP AGAIN. I DON'T WANT THIS HAPPENING TO OTHER PEOPLE AND WANTED TO MAKE SURE THAT THIS COMPLAINT IS LODGED AND URGE THAT TRANSMISSION ISSUE RECORDS BE SEIZED BECAUSE IT SEEMS TO BE A PRETTY COMMON KNOWLEDGE THING AMONG MECHANICS THAT THIS HAPPENS ON THIS MAKE AND MODEL KIA SEPHIA. THE SEALS HAD TO BE REPAIRED AND THE LINKAGE PROPERLY LUBRICATED TO CORRECT THE ISSUE. HOWEVER, READING THE KIA WEBSITE FOR INFORMATION ABOUT TRANSMISSIONS THIS IS SUPPOSED TO BE A NON-SERVICEABLE AREA AND THE DEALER IS SUPPOSED TO REPLACE THE TRANSMISSION TO THE TUNE OF $1800.00 PLUS LABOR AND TAXES. *JB