NHTSA Complaint #10145802 — 2001 FORD EXPEDITION

DT: THE CONTACT COMPLAINED ABOUT SEVERAL PROBLEMS WITH VEHICLE. FIRST, THE ACCELERATOR PEDAL STUCK. THE DEALER CLEANED THE THROTTLE BODY WHICH SEEMED TO SOLVE THE PROBLEM. THE VEHICLE WOULD SOMETIMES SURGE FORWARD. SHE THOUGHT THE SURGING WAS RELATED TO APPARENT TRANSMISSION PROBLEMS. SHE FINALLY HAD THE TRANSMISSION REBUILT. PART OF THE COST WAS COVERED UNDER THE EXTENDED WARRANTY. SECONDLY, THE SEAT BELT IN THE MIDDLE ROW DID NOT RETRACT CORRECTLY. THE DEALER COULD NOT DUPLICATE THE PROBLEM. THEREFORE, NO REPAIRS WERE MADE TO THE SEAT BELT. THIRDLY, THE LEFT REAR DOOR ACTUATOR HAD TO BE REPLACED BECAUSE THE POWER LOCKS WERE NOT WORKING. FOURTHLY, THE REAR PASSENGER CHILD SAFETY LOCK DID NOT WORK PROPERLY. ONCE THE CHILD SAFETY LOCK WAS DEACTIVATED, AND THE DOOR HANDLE WAS RAISED FROM THE INSIDE, THE CHILD SAFETY LOCK ACTIVATED. THE CONTACT'S HUSBAND CORRECTED THIS PROBLEM BY TAKING APART THE LOCK AND CLEANING IT. SHE HAD TO PUSH VERY HARD ON THE EXTERIOR KEY PAD TO GET IT TO WORK. THE DEALER DID NOT THINK THIS WAS A PROBLEM SINCE SHE WAS ABLE TO GET IT TO WORK EVENTUALLY. LASTLY, THE RIGHT FRONT POWER WINDOW WORKED INTERMITTENTLY. THE DEALER COULD NOT DUPLICATE THE PROBLEM, AND NO REPAIR WAS MADE.*AK