NHTSA Complaint #10145084 — 2005 MERCURY MARINER POWER TRAIN

Complaint Details

ODI Number	10145084
Vehicle	2005 MERCURY MARINER
Component	POWER TRAIN
Date of Incident	May 28, 2005
Date Filed	December 13, 2005
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

DT: THE CONTACT STATED WHILE DRIVING ON AN INCLINE THE 4-WHEEL DRIVE ENGAGED AND DISENGAGED WHICH CAUSED THE VEHICLE TO JOLT. THE DEALERSHIP WAS UNABLE TO DIAGNOSE THE PROBLEM, BECAUSE THEY WOULD NOT TAKE IT TO AN INCLINE WHEN TEST DRIVING. AN ENGINEER WITH THE MANUFACTURER TOLD THE CONTACT THAT BECAUSE IT WAS ALL WHEEL DRIVE THE FOUR WHEEL DRIVE ACTIVATED WHEN THE VEHICLE DETECTED A WHEEL SLIP. THERE HAVE BEEN NO REPAIRS MADE TO THE VEHICLE. *AK UPDATED 1/25/2006 - WHENEVER THE CONSUMER DROVE OVER UNEVEN PAVEMENT SHE HEARD A CLUNKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT EVERYTHING WAS VISUALLY OK AND THE THE MANUFACTURER SAID THE NOISE WAS A CHARACTERISTIC OF THE VEHICLE. AFTER THE VEHICLE'S STEERING RACK WAS REPLACED THE CONSUMER HEARD A LOUD HUMMING/WHINING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. *NM

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