NHTSA Complaint #10143427 — 2000 OLDSMOBILE ALERO

THE VINYL ON MY CAR IS FALLING OFF THE DASHBOARD AND THE SIDE PANELS OF MY VEHICLE. THESE ARE COMMON PROBLEMS WITH OLDSMOBILE ALEROS, OF WHICH GM TAKES LITTLE RESPONSIBILITY. THERE SHOULD HAVE BEEN A RECALL ON THIS DUE TO ALL THE NUMBERS OF COMPLAINTS. IT IS IMPAIRING MY VISIBILITY WHILE DRIVING. I CONTACTED VICTORIA AT GM, CASE #1-358478228 - THE BEST SHE COULD DO FOR ME WAS 30% OFF THE REPAIR PRICE OF $1,900, WHICH WOULD STILL EQUAL $1,330 + TAX. THIS IS UNACCEPTABLE - IT'S PROBABLY MORE THAN THE CAR IS WORTH AT THIS POINT DUE TO THE DEFECT IN WORKMANSHIP. I THEN CONTACTED DAVID AT SYMDOM CHEVROLET, BUT HE WAS NOT ABLE TO GET ANY MORE SATISFACTION FROM GM. I THEN CONTACTED BRIAN AT BURTNESS CHEVROLET. HE SPOKE TO HIS REP, BUT I STILL HAVE HAD NO RESPONSE FROM HIS REP. I DON'T FEEL THIS IS AN EXPENSE I SHOULD HAVE TO PAY FOR EVEN THOUGH IT'S OUT OF WARRANTY. IT'S AN OBVIOUS DEFECT ON THAT PARTICULAR COLOR AND TYPE OF VINYL/LEATHER. THE OTHER COLORS OF THE VINYL/LEATHER ARE FINE. THERE'S HUNDREDS OF COMPLAINTS ON THE INTERNET - NO ONE THAT KNOWS WOULD EVER BY AN ALERO! THE LEAST THEY COULD DO IS TAKE RESPONSIBILITY FOR IT. IF THIS ISN'T RESOLVED, I DON'T THINK OUR FAMILY WILL CONTINUE TO BUY GM CARS - WE HAVE 4 IN THE FAMILY RIGHT NOW, AND HAVE ALWAYS BOUGHT GM. NO WONDER GM IS HAVING SO MANY PROBLEMS - THERE'S NO CUSTOMER SERVICE. *NM