NHTSA Complaint #10143331 — 2005 CADILLAC SRX

DT: THE CONTACT STATED THE STANDARD EQUIPMENT, AUTOMATIC WINDSHIELD WASHER/WIPER, AND THE TIRE PRESSURE MONITORING SYSTEM WERE NOT INCLUDED ON THIS VEHICLE. THIS WAS STANDARD EQUIPMENT FOR THIS TYPE OF VEHICLE. THE CONTACT DID NOT NOTICE THE EQUIPMENT WAS NOT INCLUDED ON THE VEHICLE UPON PURCHASING IT. . THE DEALER CONFIRMED THAT STANDARD EQUIPMENT WAS NOT INCLUDED ON THE VEHICLE. THE EQUIPMENT COULD NOT BE ADDED TO THE VEHICLE AFTER LEAVING THE MANUFACTURER. *AK UPDATED 11/7/2005. THE CONSUMER REQUESTED A REFUND FROM THE DEALER/MANUFACTURER BECAUSE THE STANDARD TIRE PRESSURE MONITOR AND AUTOMATIC WINDSHIELD WIPERS WERE NOT INSTALLED IN HIS VEHICLE. THE CONSUMER PAID EXTRA FOR THE LUXURY PACKAGE BUT NON OF THE OPTIONS WERE INSTALLED. THE DEALER SAID THERE WAS NOTHING THEY COULD DO BECAUSE THEY HAD TO BE INSTALLED AT THE FACTORY. *NM