NHTSA Complaint #10142294 — 2006 MAZDA MAZDA5

PURCHASED A NEW MAZDA5 CAR FROM BROWNING MAZDA IN CERRITOS, CALIFORNIA. SHORTLY THEREAFTER, WE RECEIVED A VOLUNTARY RECALL NOTICE FROM MAZDA, REQUESTING THAT WE BRING OUR CAR BACK TO THE DEALERSHIP AND PARK IT "FOR UP TO 30 DAYS" WHILE MAZDA FIGURED OUT HOW TO TAKE CARE OF THIS PROBLEM. CARS WERE CATCHING ON FIRE WHEN DRIVEN AT 60 MPH IN 2ND GEAR FOR EXTENDED PERIODS OF TIME, WITH THE PROBLEM BEING WITH THE REAR MUFFLER OVERHEATING AND CATCHING FIRE. WE TOOK OUR CAR IN, AND GOT A FREE LOANER FROM ENTERPRISE RENTAL CARS. BUT AS NO MORE INFO WAS RECEIVED FROM THE DEALER REGARDING HOW MUCH LONGER WE WOULD BE WITHOUT OUR CAR, AFTER A MONTH AND SOME WEEKS WE RETRIEVED OUR CAR AND DROVE IT HOME. THIS WAS TWO WEEKS AGO, AND WE HAVE YET TO RECEIVE NOTIFICATION FROM MAZDA, AS WE WERE PROMISED, TO BRING IT IN FOR THE RECALL KIT TO BE INSTALLED. I CALLED THE DEALERSHIP SERVICE DEPT, THEY SAID SOME CARS HAD BEEN FIXED, AND THAT HE WOULD CALL ME IF THE SPECIFIC KIT FOR MY CAR CAME IN, SO THAT I COULD BRING IT IN AGAIN. IT STILL HAS NOT HAPPENED. *NM