NHTSA Complaint #10141960 — 2002 CHRYSLER SEBRING STEERING:LINKAGES:TIE ROD ASSEMBLY

Complaint Details

ODI Number	10141960
Vehicle	2002 CHRYSLER SEBRING
Component	STEERING:LINKAGES:TIE ROD ASSEMBLY
Date of Incident	November 7, 2005
Date Filed	November 7, 2005
Mileage	28,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE PROBLEM TO MY CAR HAPPENED WHILE IT WAS SITTING IN THE GARAGE. MY 2002 SEBRING CONVERTIBLE HAS HAD A COMPLETE FAILURE OF THE STEERING RACK AND TIE RODS AT 28,000+ MILES. THE CAR IS UNSAFE TO DRIVE. THE DEALER STATED IT WAS $1800. REPAIR. A CALL TO CHRYSLER SERVICE RESULTED IN AM OFFER TO PAY FOR THE PARTS NOT THE $1000. LABOR CHARGE. I CALLED BACK TO NEGOTIATE THIS OFFER. I WAS PROMISED A CALL BACK WHICH I RECEIVED BY VOICE MAIL ASKING ME TO RETURN THE CALL AND STATING THAT WAS THERE BEST OFFER. . WHEN I ATTEMPTED TO RETURN THE CALL TO THE PERSON WHO LEFT THE MESSAGE I WAS HUNG UP ON TWICE. I AM STILL TRYING TO COMMUNICATE WITH CHRYSLER BY PHONE SO FAR AFTER SEVERAL HOURS I AM STILL UNSUCCESSFUL. AFTER CHECKING ON THE WEB I FOUND MANY INCIDENTS OF THIS KIND REPORTED BY OTHER SEBRING OWNERS. WHY HASN'T THERE BEEN A RECALL ON THIS OBVIOUS DEFECT THAT COULD BE LIFE THREATING? THIS IS A LIGHTLY DRIVEN CAR AND SHOULD NOT HAVE SUFFERED THIS TYPE OF DANGEROUS FAILURE. *JB

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