NHTSA Complaint #10141154 — 2005 NISSAN ARMADA

OCTOBER 28, 2005 NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION DEAR SIR / MADAM, I CURRENTLY OWN A 2005 NISSAN ARMADA. WE ARE HAVING A CONTINUING PROBLEM WITH THE VEHICLE ROLLING BACK WHEN THE BRAKE PEDAL IS RELEASED WHILE ON AN INCLINE WITH THE TRANSMISSION IN DRIVE. ABOUT 25% OF THE TIME WHEN YOU TAKE YOUR FOOT OFF THE BRAKE PEDAL TO ACCELERATE THE VEHICLE IMMEDIATELY BEGINS ROLLING BACK AS IF IT WERE IN NEUTRAL. THERE IS NO INDICATION THE VEHICLE WOULD STOP ROLLING WITHOUT IMMEDIATELY BRAKING OR ACCELERATING QUICKLY. WHEN THE ACCELERATOR IS DEPRESSED TO COUNTERACT THE ROLL IT SEEMS TO TAKES A SECOND OR TWO BEFORE THE VEHICLE STARTS MOVING FORWARD. BECAUSE THIS ROLLBACK HAPPENS UNEXPECTEDLY I FEEL IT IS ONLY A MATTER OF TIME BEFORE WE ACCIDENTALLY HIT THE VEHICLE BEHIND US, OR WORSE A PERSON WALKING BEHIND THE VEHICLE. I HAVE HAD IT TO THE DEALER TWICE TO HAVE THE PROBLEM ADDRESSED. BOTH TIMES IT WAS IN FOR SERVICE THEY SAID THIS WAS CONSIDERED NORMAL OPERATION. ON THE SECOND VISIT THEY SAID THE NISSAN REPRESENTATIVE WAS IN AND HE CONFIRMED THIS WAS NORMAL OPERATION. ERIC, THE SERVICE REP AT THE DEALERSHIP WOULD NOT GIVE ME THE REPRESENTATIVE'S NAME. THE DEALER IS: WILDE NISSAN 1451 E MORELAND BLVD WAUKESHA, WI 53186 262-542-5500 888-660-7066 I HAVE NEVER HAD AN AUTOMATIC TRANSMISSION DISPLAY THIS TYPE OF BEHAVIOR PREVIOUSLY AND FEEL THIS IS A SERIOUS SAFETY HAZARD, ESPECIALLY FOR INEXPERIENCED DRIVERS SUCH AS MY 17 YEAR OLD SON. I DON''T FEEL THE DEALERSHIP OR NISSAN IS TAKING US OR THIS PROBLEM SERIOUSLY. *NM