NHTSA Complaint #10140822 — 2000 FORD WINDSTAR

I INTEND TO SEND A LETTER TO OUR STATE SENATOR BECAUSE OF THE UNFAIR SERVICE AND QUALITY OF THIS CAR. I ASKED POK. FORD TO CHECK A VIBRATION IN THE GAS PEDAL. I WAS TOLD TO GET NEW ROTORS AND NEW BRAKES. THEY SAID INSPECTION WAS DUE SOON, SO I SAID FINE FIX IT, BUT ALSO DO AN INSPECTION. AFTER FIXING, THE PEDAL STILL VIBRATES. THEY SAY THE TIRES, THEY'RE BALD AND STRAP IS SHIFTED, KNOWING THIS THEY PASSED MY CAR ANYWAY. CONCERNED I WENT TO BJ'S TIRE CENTER THE FOLLOWING DAY TO SEE WHAT WAS GOING ON AND IF THEY WERE UNDER WARRANTY. THEY REPLACED THE TWO FRONT TIRES BECAUSE THEY HAD NO TREADS, GAVE ME AN ALIGNMENT AND SAID THIS WAS NOT THE PROBLEM WITH THE GAS PEDAL. ON THE WAY TO THE DOCTORS WITH MY CHILDREN I FELT MY GAS PEDAL STICK. FORD CLAIMS THAT MAYBE THE VIBRATION WAS THE TRANSMISSION. I WENT TO THE PLACE THAT DID MY TRANSMISSION, HE SAID THIS WAS NOT TRANSMISSION RELATED. HE POPPED THE HOOD AND SAID THIS COULD BE THE PROBLEM, MY GAS CABLE LINE LOOKED LIKE IT WAS SAWED. HE CLAIMS THIS JUST DOES NOT USUALLY HAPPEN. I TOLD JASON WHAT HE SAID, JASON CLAIMS HE AND I WAS CRAZY. HE CAME OUT AND LOOKED HIMSELF, HE SAID IT WAS WORN, FRAYED AND VERY LOOSE. AFTER ARGUING WITH JASON BECAUSE HE HAD MY CAR FIVE TIMES FOR THE SAME REASON, AND IT TOOK A TRANSMISSION GUY TO NOTICE THE CABLE LINE, JASON TOLD ME TO LEAVE THE GROUNDS AND DON'T COME BACK. WHEN I GOT HOME I CALLED THE ATTORNEY GENERALS OFFICE, FEDERAL TRADE COMM, DEPT OF MOTOR VEHICLE, AND A LAWYER. I CALLED FREEDOM FORD IN BEACON. HE TOLD ME TO BRING THE CAR IN. THE SERVICE MAN SAID THE CHAMBER THAT THE CABLE GOES THROUGH WAS FREE AND THERE WAS NOTHING GRABBING ON THE CABLE, THIS DOES NOT USUALLY HAPPEN AND HE THINKS IT MAY HAVE BEEN DONE, BUT DIDN'T COMMENT HOW. I CAN'T SAY HOW IT HAPPENED BUT I CAN SAY THAT THIS IS A SAFETY ISSUE AND IF POK. FORD DIDN'T DO THIS AND IT DIDN'T GET STUCK THAN THIS SHOULD HAVE BEEN A RECALL ISSUE. I ALSO HAVE TWO DOORS THAT ARE STILL BROKE AND WAS SUPPOSEDLY FIXED MANY TIMES. *JB