NHTSA Complaint #10140157 — 2002 DODGE RAM QUAD CAB

ON 10-17-05 CARRIED MY 2002 DODGE RAM QUAD CAB INTO MY MECHANIC TO HAVE CHECKED OUT AC WAS NOT WORKING AND THE HEATER WAS NOT EITHER HE TRACED THE PROBLEM TO THE ING WIRES AND FOUND THEY WERE BURNED. CARRIED MY TRUCK TO A LOCAL DEALER IN MY HOMETOWN BECAUSE BOUGHT MY TRUCK OUT OF TOWN. THE SERVICE DEPARTMENT AT LOCAL DEALER WAS VERY RUDE AND UNHELPFUL. SWORE TO MYSELF I WOULD NOT USE THEM AGAIN. CALLED THE DEALER WHERE BOUGHT MY TRUCK THERE SERVICE DEPARTMENT WAS NOT ANY BETTER. ASK TO SPEAK TO PERSON OVER SERVICE HE TOLD ME IF IT WAS SAME PROBLEM AS LAST TIME THEN THEY DID NOT HAVE TO FIX IT BECAUSE THEY ONLY HAD TO FIX RECALLS ONE TIME ONLY. SO WHEN I WAS OFF THE PHONE WITH THEM I CALLED DODGE RECALL CENTER TO CHECK ON THIS. WHEN THEY TOLD ME THE DODGE DEALERS HAD TO FIX GAVE LOCAL DEALERSHIP ONE MORE TRY. THERE SERVICE DEPARTMENT SAID THERE WAS NOTHING WRONG WITH BLOWER BUT ING WIRES WERE BURNED. I TOLD THEM THIS IN THE FIRST PLACE SO I HAD TO PAY FOR THEM TAKING ONE HOUR AND 50 MIN TO FIND THIS OUT AND PUT A NEW PART IN. SERVICE DEPARTMENT WAS STILL NOT VERY NICE BUT HAD TO HAVE MY TRUCK SO I CAN WORK. THEM NUMBER OF TIMES IT QUIT WORKING BEFORE IT WENT OUT ALL THE WAY IS 6 OR 7, HOPE OTHER PEOPLE HAVE BETTER LUCK THAN ME. I WOULD THINK IF WIRES ARE BURNING UP THAT DODGE WOULD FIX AT THEIR COST NOT MINE BUT GUESS THEY DON'T GIVE A [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR