NHTSA Complaint #10140141 — 2000 FORD TAURUS

NHTSA CAMPAIGN ID # 01V258000 - WINDSHIELD WIPER/WASHER MOTOR...I HAVE A 2000 FORD TAURUS, MY WINDSHIELD WIPER MOTOR HAS STOPPED WORKING. I REMEMBERED THAT THERE WAS A RECALL ON IT. WHEN I CALLED THE FORD CUSTOMER SERVICE DEPARTMENT (AND I USE THAT TERM VERY LOOSELY), I WAS TOLD THAT A FORD DEALERSHIP HAS ALREADY REPAIRED THE RECALL (DON REID FORD). WHEN I EXPLAINED THAT THE PART WAS NEVER, EVER REPAIRED BY THEM...THE CUSTOMER SERVICE REP. & HER SUPERVISOR, SAID THAT THERE WAS NOTHING THAT THEY COULD DO, BECAUSE THE "RECORDS" SHOWED IT WAS REPAIRED IN OCTOBER 2001. MY CAR HAS NEVER BEEN TAKEN IN FOR THIS REPAIR TO BE DONE. I ASKED THE UNHELPFUL CUSTOMER SERVICE REP (AND HER SUPERVISOR) WHAT MY OPTIONS WERE, AND I WAS TOLD THAT I WAS WELCOME TO TAKE IT TO ANY FORD DEALER TO HAVE THE REPAIR DONE, AT MY EXPENSE...EVEN THOUGH THE RECALL HAS NEVER BEEN REPAIRED. I KNOW THAT THE DEALERS GET PAID MONEY WHEN THEY DO RECALL WORK...AND I ALSO KNOW THAT THERE ARE A LOT OF DISHONEST PEOPLE OUT THERE THAT WILL DO ANYTHING TO EARN A DOLLAR. NOW HAVING SAID THAT...WHAT IS A PERSON TO DO, THAT HAS AN UNREPAIRED RECALL PROBLEM, AND IT HAS BEEN LABELED AS REPAIRED? ALL OF THE SYMPTOMS THAT I AM EXPERIENCING RIGHT NOW, ARE THE EXACT SAME ONES LISTED IN THE RECALL NOTICE. CAN SOMEONE PLEASE LEAD ME IN THE RIGHT DIRECTION? *NM