NHTSA Complaint #10140103 — 2000 VOLKSWAGEN JETTA

1) SINCE I PURCHASED THE CAR IN 2000, THERE HAS BEEN A SOUND MADE AT THE FRONT END OF THE CAR WHILE DRIVING. 2) LOUD SOUND WHEN DRIVING ON REGULAR ROADS. PERSISTENT LOUD THUMP SOUND. 3) I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES FOR SOUNDS AND HAVE ASKED OTHER JETTA OWNERS AND THEY TOO AGREED THAT THEIR CAR HAD A LOUD NOISE FROM THE FRONT END. I WAS EVEN CHARGED SEVERAL TIMES BY THE DEALER WERE I PURCHASED THE CAR TO RE-TORQUE AND TEST THE FRONT END. THEY AGREED THAT THEY COULD DEFINITELY HEAR THE SOUND BUT COULD NOT TROUBLE SHOOT THE PROBLEM. ALL ATTEMPTS TO REPAIR OR FIND PROBLEM ARE DOCUMENTED IN MY SERVICE THROUGH VOLKSWAGEN. I ALSO HAVE TAKEN MY CAR TO APPROXIMATELY 8 ADDITIONAL SHOPS TO TROUBLE SHOOT NOISE. ALL AGREED THAT THE NOISE WAS UNBEARABLE BUT NO SOLUTION WAS FOUND. NOW I HAVE HAD MY CAR FOR 4.5 YEARS AND IT SOUNDS LIKE MY FRONT END IS GOING TO FALL APART. *JB