NHTSA Complaint #10139700 — 2000 HONDA INSIGHT

DT: THE CONTACT OWNS A 2000 HONDA INSIGHT. THE CAR MADE VERY MINIMAL NOISE. HAD SCHEDULED THE CAR TO BE LOOKED AT. PRIOR TO THE ACCIDENT THE CAR HAD BEEN IN THE SHOP WITH ALL FOUR TIRES OFF THE CAR. WHEN THE CONTACT THE CAR BACK THERE WAS NEW NOISE. BROUGHT THE CAR BACK TO THE DEALER NEXT DAY. THE CONTACT WAS TOLD THAT WRONG LUGS:NUTS WERE ON THE TIRES. THEY REPLACED THEM, AND THE CONTACT TOOK THE CAR. 3,000 MILES LATER, WITH LESS OF A NOISE , MADE A TURN AND THE CAR DID NOT MAKE THE TURN AND STOPPED. THE CONTACT GOT OUT OF THE CAR AND NOTICED THE TIRE WAS STILL GOING DOWN THE ROAD WITH THE CAR IN BETWEEN OTHER CARS . PICKED UP THE TIRE, MADE PHONE CALLS TO GET THE CAR TOWED. WHEN THE CONTACT ASKED THE DEALER WHAT HAPPENED, THE DEALER TOLD THE CONTACT THAT THEY ORIGINALLY THOUGHT THE CAR HAD BEEN VANDALIZED. BECAUSE ALL OF THE TIRES WERE COMPLETELY LOOSE BECAUSE THE RIMS AND POST WERE MADE OUT OF ALUMINUM. THE CAR WAS NOT SAFE TO DRIVE UNLESS THE RIMS AND POST WERE REPLACED. WHEN CALLING HONDA, THEY TOLD THE CONTACT THAT NOTHING WAS TO BE DONE, AND THAT IT WASN'T THEIR FAULT. THE DEALER DID NOT FEEL RESPONSIBLE , EVEN ON A MAINTENANCE LEVEL TO ADVISE THE CONTACT OF THIS EVEN 3000 MILES EARLIER WHEN TIRES WERE OFF THE CAR, AND TWO NEW TIRES WERE PUT ON. THE RIMS COST $500 EACH. MAKING IT A TOTAL OF $2,000. *AK