NHTSA Complaint #10139353 — 2003 HONDA FSC600

PURCHASED VEHICLE NEW FROM SCHRODER'S HONDA. AFTER THE PURCHASE TRANSACTION WAS COMPLETE, THEY INFORMED ME THAT THERE WERE 3 RECALLS THAT NEED TO BE PERFORMED, WE SCHEDULED A DATE TO DO THEM AT THAT TIME. WHEN I BROUGHT THE VEHICLE BACK TO DO THE RECALLS THEY WERE TOO BUSY TO DO THEM AND RESCHEDULED. THE SECOND TIME THERE, THEY ALLEGEDLY PERFORMED 2 OF THE 3 RECALLS. ONE OF THEM WAS REPLACING THE HANDLEBAR MOUNTS TO PREVENT THEM FROM COMING LOOSE. THEY DIDN'T DO ALL THREE BECAUSE THEY FORGOT TO ORDER THE PARTS. THE NEXT MORNING WHILE RIDING, MY HANDLEBARS CAME LOOSE. I PULLED THE COVER OFF TO FIND OUT THAT THEY FORGOT TO TIGHTEN 2 OF THE 4 BOLTS THAT HELD THEM ON TO THE BIKE. I CALLED THE DEALER ABOUT IT AND THE SERVICE MANAGER DIDN'T EVEN APOLOGIZE OR ATTEMPT TO MAKE THE PROBLEM RIGHT. AT THAT POINT I DIDN'T FEEL COMFORTABLE WITH THAT SERVICE DEPARTMENT PERFORMING THE FINAL RECALL, SO I TOOK IT TO ANOTHER HONDA DEALER. THEY CANNOT PERFORM THE RECALL THOUGH BECAUSE SCHRODER'S HONDA REPORTED THAT THEY ALREADY DID THAT RECALL. MR HONDA VERIFIED ON THE BIKE THAT THE RECALL HASN'T BEEN DONE. NOW I HAVE A VEHICLE THAT'S NOT SAFE AND NO WAY TO MAKE IT SAFE. PLEASE HELP. *JB