NHTSA Complaint #10139258 — 2003 FORD FOCUS

DT: THE CONTACT STATES SHE OWNS A 2003 FORD FOCUS. THE REAR TIRES KEPT GOING BALD ON THE OUTSIDE OF THE TIRE ONLY. THE VEHICLE IS A FRONT WHEEL DRIVE. THIS HAPPENED FOUR TIMES. VEHICLE HAS 61,000 MILES ON IT. THE DEALER HAD TO REPLACE THE BACK FRAME TWO KITS, ONE ON EACH SIDE DUE TO AN ENGINEERING NOTICE PUT OUT ON THE TIRES. THIS DID NOT FIX THE PROBLEM. THE CONTACT HAD TO HAVE THE SPRINGS, STRUTS, AND SHOCKS REPLACED RECENTLY WITH APPROXIMATELY 55,000 MILES ON THE CAR, AND THE PROBLEM RECURRED. CAR BOUNCED, AND WHEN SHE HIT A BUMP THE CAR PICKED UP, AND THE REAR END MOVED TO THE RIGHT OR TO THE LEFT. SHE HAD TO HAVE THE CAR REALIGNED AT LEAST SIX OR SEVEN TIMES. SOMETIMES THE CONTACT WOULD HAVE TO GO BACK THE VERY NEXT DAY TO HAVE IT ALIGNED AGAIN, AND THE DEALER WOULD NOT CHARGE THEM FOR THE SERVICE.. THE FRONT BRAKE PAD AND THE FRONT ROTORS ON THE DRIVER'S SIDE HAD TO BE REPLACED AT 30,000 MILES. SHE TALKED TO THE MANUFACTURER ,AND THEY TOLD HER SHE WOULD HAVE TO CONTINUE TO SHELL OUT MONEY BECAUSE THERE WERE NO RECALLS ON THE VEHICLE REGARDING THE TIRES, AND THE CAR WAS OUT OF WARRANTY. THE WARRANTY DOID NOT COVER THE TIRES BECAUSE IT WAS BLAMED ON UNEVEN WEAR OR/AND THE ALIGNMENT. *AK