NHTSA Complaint #10138894 — 2001 FORD FORD TRUCK

IN NOVEMBER 2004 I TOOK MY 2001 EXPEDITION INTO THE FORD DEALERSHIP SERVICE DEPARTMENT. THEY FOUND A HEAD GASKET DEFECTIVE AND REPLACED IT. IMMEDIATELY AFTER GETTING THE CAR BACK FROM DEALERSHIP THE STEERING WAS GIVING RESISTANCE WHILE DRIVING. WE CALLED THE DEALERSHIP AND THEY TOLD US IT WAS PROBABLY "AIR IN THE POWER STEERING LINES" AND THAT SOMETIMES HAPPENS AFTER FIXING THE PROBLEM THEY FIXED. THEY TOLD US IT WOULD "WORK ITSELF OUT". WELL, IT DIDN'T WORK ITSELF OUT, IT GOT WORSE. SO WE TOOK THE CAR BACK TO DEALERSHIP IN JUNE 2005 AND THEY COULD NOT "REPRODUCE THE PROBLEM SO AFTER SOME COMPLAINING FROM US, THEY RECHECKED THE VEHICLE AND FOUND THAT P/S PUMP EVO ACTUATOR TO BE CAUSING THE PROBLEM AND REPLACED THE POWER STEERING PUMP. THIS DID NOT FIX THE PROBLEM. THE CAR WAS STILL GIVING RESISTENCE IN THE STEERING. THE PROBLEM CONTINUED TO GET WORSE AND WORSE, SO IN OCTOBER 2005, WE TOOK THE CAR TO THE DEALERSHIP AGAIN. THEY AGAIN SAID THEY COULD NOT REPRODUCE THE HANGING UP OR NOISE. NOBODY EVER SAID ANYTHING TO THEM ABOUT POPPING NOISE. WHEN I GOT THERE TO PICK THE CAR UP I WAS NOT OUT OF THE PARKING LOT AND IT STARTING DOING IT AGAIN, SO I PULLED BACK IN AND THEY REFUSED TO LOOK AT THE CAR ANYMORE. *JB