NHTSA Complaint #10138771 — 2004 NISSAN MURANO

DT: CONTACT OWNS A 2004 NISSAN MIRANO. HE RECEIVED RECALL 05V319000 ABOUT ONE-TWO MONTHS AGO CONCERNING THE ALTERNATOR. HE CONTACTED A DEALER ABOUT 2 WEEKS AFTER RECEIVING THE LETTER. THEY TOLD HIM THEY HAD NO PARTS ,AND DID NOT KNOW WHEN THEY WOULD GET THE PARTS. THEY REFUSED TO TAKE THE CONTACT'S PHONE NUMBER BECAUSE THEY DID NOT HAVE A CLUE WHEN THEY WOULD GET THE PARTS. THE CONTACT CALLED THE NISSAN HOT LINE NUMBER, AND THEY GAVE HIM A FILE NUMBER/ ALSO, THEY TOLD HIM THEY WOULD CALL HIM. THEY HAVE NOT CALLED HIM BACK. THE CONTACT CALLED THEM BACK THREE TIMES SINCE THEN , AND EACH TIME THEY SAID THEY WILL CALL HIM BACK, BUT THEY HAVE NOT. THIS DEALER WAS THE CLOSEST DEALER TO HIM, THEREFORE, HE HAS NOT NOTIFIED ANOTHER DEALER. HE DID NOT KNOW OF A ANOTHER DEALER CLOSE TO HIM AT THIS TIME.*AK