NHTSA Complaint #10138269 — 1997 HONDA ACCORD SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Complaint Details

ODI Number	10138269
Vehicle	1997 HONDA ACCORD
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Date of Incident	September 30, 2005
Date Filed	September 30, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

DT: 1997 HONDA ACCORD. DEALERSHIP WAS NOT HONORING EXTENDED WARRANTY. AMERICAN HONDA SENT THE CONSUMER CAMPAIGN I 98-081 FOR EXTENDED WARRANTY. WENT ONLINE FOR A RECALL THAT NHTSA HAD FOR LOWER BALL JOINTS. AMERICAN HONDA RAN CONSUMER'S VIN ON WEBSITE AND THEY SAID THAT THE LOWER BALL JOINTS DID NOT NEED TO BE REPLACED, BUT THEY WERE GOING TO REPLACE THE OIL. VEHICLE WOULD BE READY ON TOMORROW BY NOON. THE LOWER BALL JOINT WAS CONFIRMED AND THERE WAS NO ISSUE WITH THEM. THE ISSUE WAS FOR THE DEALERSHIP TO HONOR THE EXTENDED WARRANTY THAT HONDA ISSUED. THE SERVICE MANAGER SAID IT WAS NOT IN THEIR INTEREST TO LET OTHER CUSTOMERS KNOW ABOUT SAFETY NEEDS. *SC. *AK

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