NHTSA Complaint #10138132 — 2000 FORD CONTOUR

1) NO EVENT YET. 2) THE DASH IS CURLED AND PULLED AWAY FROM WINDSHIELD TO THE POINT THE DEFROSTERS CAN'T WORK. THE ENTIRE FRONT DASH ASSEMBLY HAS TWISTED UNTIL THERE IS TENSION ON THE AIRBAGS, STEERING WHEEL, STEREO HAS FALLEN OUT, NO VENTING WORKS. SO MUCH DISTORTION THAT WE ARE FEARFUL OF THE AIR BAGS RELEASING ANY TIME THE VEHICLE HITS A BUMP. 3) I TOOK THE CAR TO THE DEALER FOR OTHER MAINTENANCE ISSUES THE FIRST YEAR AND ASKED HIM ABOUT THE DASH, WHY IT WAS PULLING AWAY FROM THE CAR. HE COULDN'T EXPLAIN IT. THREE TIMES THE FIRST YEAR WE HAD THIS DISCUSSION. THE FOLLOWING YEAR HE MENTIONED A RECALL ON MY VEHICLE FOR THE DASHBOARD, BUT STATED "IT'S TOO LATE NOW, IT ENDED IN OCTOBER". I WENT TO THE OWNER OF THE COMMUNITY FORD WHERE WE PURCHASED THE CAR AND HE TOLD ME I HAD TO "GO TO THE MANUFACTURER, FORD" AND GET THE DASH REPLACED." I'VE CONTACTED FORD MOTORS VIA-E-MAIL, AND GET NO RESPONSE. 4) THE DEFROSTERS CAN'T OPERATE BECAUSE THE DASH HAS CURLED AND BLOCKS AIR FROM REACHING THE GLASS. VISIBILITY IS OBSTRUCTED. VERY DANGEROUS TO DRIVE. THE MOVEMENT AND DISTORTION OF THE ENTIRE FRONT DASH IS DANGEROUS FOR MY FAMILY FOR FEAR OF THE AIR BAGS RELEASING OR THE DASH JUST SIMPLY FALLING INTO OUR LAPS WHILE WE ARE TRAVELING. 5) I PURCHASED THE CAR NEW AND THESE PROBLEMS STARTED WITHIN THREE MONTHS OF OWNING THE VEHICLE. I'VE HEARD OTHER SIMILAR COMPLAINTS ABOUT THIS PARTICULAR MODEL OF VEHICLE. 6) I LIKE THE CAR, HAS GOOD GAS MILEAGE, ETC., AND CAN'T AFFORD A NEW ONE. THE SAFETY ISSUES NEED TO BE DEALT WITH. 7) SOMEONE WILL BE KILLED DRIVING THIS CAR. *NM