NHTSA Complaint #10138126 — 1994 DODGE PICKUP

DT: THE CONSUMER STATED THAT WHILE DRIVING AT 25 MPH THE HOOD LATCH CAME LOOSE ON THE 1994 DODGE RAM. THE HOOD FLEW UP AND BUSTED THE WINDSHIELD. THE CONSUMER HAS TAKEN THE TRUCK TO THE DODGE DEALERSHIP TO HAVE IT REPAIRED FOR THE HINGE FAILURE. THE CONSUMER STATED THAT THE TRUCK WAS UNDER NHTSA RECALL 01V04000 CONCERNING THE HOOD LATCH. THE CONSUMER STATED THAT THE DEALERSHIP WAS TELLING HIM THAT THEY HAD THE WRONG ADDRESS, AND THAT WAS WHY HE WAS NOT INFORMED. THE CONSUMER SPECIFICALLY STATED THAT THE DEALERSHIP WILL NOT FIX HIS TRUCK NOW. THE DEALER REFERRED HIM TO THE DISTRICT MANAGER, AND HE CONCLUDED THAT THEY WERE NOT GOING TO FIX THE DAMAGES THAT THE LATCH FAILURE CAUSED. THEY WERE GOING TO ONLY REPLACE THE LATCH. THE CONSUMER CONTACTED CHRYSLER, AND THEY TOLD HIM TO GO TO DEALERSHIP.*AK