NHTSA Complaint #10137546 — 2002 CHEVROLET TAHOE

MY 2002 CHEVROLET TAHOE STARTED GIVING ME TROUBLE ON 9/23/05. THE MESSAGE CENTER NEVER CAME ON TO SHOW THAT THE BATTERY WAS WEAK. ON 9/24/05, IT WOULDN'T START, I GOT A BOOST, I WENT TO YAZOO MOTOR'S TO CHECK THE BATTERY, I WAS TOLD SINCE THEIR ELECTRICITY WAS OFF (LIGHTS WERE OFF AT THE TIME), THEY COULDN'T CHECK IT. I WAS TOLD TO BRING THE TRUCK BACK MONDAY. I EXPLAINED TO THEM THAT I HAD TO GET IT JUMP-STARTED TO GET HERE. I ASKED IF I GO AND PURCHASE ANOTHER BATTERY FROM ANOTHER PLACE, COULD I BRING IT BACK MONDAY AND HAVE IT ADJUSTED. I WAS ASKED HOW MANY MILES WERE ON MY TRUCK, I TOLD THEM 53,000 I WAS TOLD BY MARK, THAT THE WARRANTY WAS OFF. HE TOLD ME THAT THE BATTERY WAS ONLY COVERED WITH A 3 YEAR OR 36,000 MILES. HE STATED THAT IF I HAD PURCHASED THE BATTERY MYSELF, HE COULD ADJUST, BUT SINCE IT CAME AT THE TIME OF PURCHASE, THERE WAS NOTHING HE COULD DO. I LEFT GOING TO AUTO ZONE AND HAD THE BATTERY TESTED, HE (THE SALESMAN), STATED THAT IT SHOWED THE BATTERY WAS GOOD. THE DOT ON TOP OF THE BATTERY WAS GREEN, BUT WHEN I WENT TO LEAVE, MY TRUCK WOULDN'T START. SO I PURCHASED A NEW BATTERY AND MY TRUCK STARTED RIGHT UP. TWO WEEKS AGO MY HUSBAND, WHO OWNS A 2002 CADILLAC, HIS CAR CUT OFF WITHOUT A WARNING. HE CARRIED IT TO YAZOO MOTORS AND HE WAS TOLD THAT IT WOULD COST HIM $115.00 FOR THE BATTERY AND $35.00 TO INSTALL, THIS WAS DUE TO THE BATTERY BEING LOCATED UNDER THE BACK SEAT. HIS BATTERY WAS ALSO A DELCO WITH A 6 YEAR WARRANTY. NO LIGHT NEVER CAME ON HIS MESSAGE CENTER TO ADVISE HIM THAT THE BATTERY WAS GOING OUT. MY QUESTION: HAVE THERE BEEN ANY COMPLAINTS ON THE DELCO BATTERIES PUT IN TO THE 2002 GENERAL MOTORS PRODUCTS? THIS IS VERY UNUSUAL THAT THE BATTERIES IN TWO DIFFERENT VEHICLES, IN THE SAME HOUSEHOLD, MADE THE SAME YEAR WOULD HAVE TO BE REPLACED WITHIN A TWO WEEK PERIOD. BOTH WERE DELCO BATTERY WITH A 6 YEAR WARRANTY. PLEASE ADVISE ME IF YOU HAVE HAD ANY PROBLEMS WITH THIS PRODUCT. *JB