NHTSA Complaint #10136609 — 2003 TOYOTA COROLLA

I PURCHASED A 2003 TOYOTA COROLLA ON MAY 2003. DURING MAY - JUNE 2005 I NOTICED SEVERAL AIR BUBBLES (1.5" DIAMETER) ON THREE DOOR PANELS SKIN FROM INSIDE. THE WARRANTY ON THE CAR EXPIRED JUST ONE MONTH BEFORE THE PROBLEM WAS NOTICED - ON MAY 11 2004 THE CAR HAD ONLY 33000 + MILES. I CONTACTED AND SHOWED THE CAR TO BRIAN MURRAY. HE PROMISED THAT HE WILL TALK TO TOYOTA AND CALL ME BACK. HE NEVER CALLED BACK, SO I CALLED HIM AFTER ONE WEEK, HE PROMISED THE SAME THING AND NEVER CALLED BACK. I THREATENED THE DEALERSHIP OF GOING ON THE INTERNET WITH THE ISSUE. SERVICE MANAGER - CHRIS BROWN - WROTE ON 29TH AND MENTIONED THAT BRIAN CALLED MY CELL PHONE AND LEFT SEVERAL MESSAGES (WHICH IS A FLAT OUT A LIE, I CAN PROVE THAT NO ONE CALLED FROM THE DEALERSHIP THROUGH MY CELL PHONE USAGE RECORDS) AND ASKED ME TO COME BACK TO SHOW THE CAR ONCE AGAIN. I REQUESTED HIM TO TALK TO BRIAN AS HE IS AWARE OF THE PROBLEM AS THAT WOULD SAVE TIME FOR ALL INVOLVED. UNTIL THIS DATE HE HAS NEITHER CALLED NOR REPLIED TO ANY OF MY SUBSEQUENT EMAILS. I BELIEVE THAT AS THE AIR BUBBLES APPEARED JUST IN THREE YEARS TIME WITH ONLY 33000 + MILES ON CAR IT IS A DEFECTIVE PRODUCT AND COMPANY / DEALERSHIP SHOULD HELP CORRECTING THE PROBLEM. I ALSO FEEL THAT AS A LOYAL CUSTOMER FOR OVER THREE YEARS, I WAS ILL TREATED: NO RESPONSE, LIES THAT THEY CALLED WHEN THEY DID NOT, AND NO RESPONSE TO MY REPEATED EMAILS. SEE MY RECENT EMAIL TO THEM - MON, 12 SEP 2005 10:54:37 -0700 (PDT) FROM: "SUDHAKAR LAHADE" ADD TO ADDRESS BOOK TO: "BROWN, CHRIS" , [email protected] MR. CHRIS BROWN, IT HAS BEEN TWO WEEKS SINCE YOUR LAST EMAIL AND MORE THAN THREE WEEKS SINCE I WROTE THE FIRST TIME, MORE THAN 50 DAYS SINCE I SHOWED MY CAR AT YOUR DEALERSHIP, AND I AM STILL WHERE I WAS ON THE ISSUE. IN YOUR LAST EMAIL (THE ONLY) YOU MENTIONED "I LOOK FORWARD TO RESOLVING THIS ISSUE FOR YOU" AND I BELIEVED YOU MEANT IT. I HOPE YOU REALIZE THE FRUSTRATIONS!*JB