NHTSA Complaint #10136504 — 1999 VOLVO S70

MY S70 VOLVO, STALLED ON FREEWAY A NUMBER OF TIMES WITHIN A ONE DAY PERIOD, WOULD RESTART AND GOT IT TO VOLVO OF ESCONDIDO CA, HAD MY CAR FOR 3 DAYS AND I RENTED ( I AM A SINGLE MOM AND CANNOT AFFORD THIS OR TO BE WITHOUT A CAR) RECEIVED MY CAR& BILL $457.69 TO CLEAN THE THROTTLE BODY. ON 7/ 18 I RETURNED IT TO VOLVO BECAUSE IT BEGAN DOING IT AGAIN ON SEVERAL OCCASIONS. THAT TIME VOLVO HAD IT FOR 1 DAY AND SAID THERE WAS NOTHING WRONG WITH MY CAR AND TO COME GET IT. ON JULY 19TH IT HAPPENED AGAIN AND THEY HAD MY CAR FROM 7/ 19TH - 27TH BECAUSE THEY COULD NOT FIND A PROBLEM. ON THE 27TH, $160 FOR LABOR AND PARTS.(SPARK PLUGS) I REFUSED TO PAY FOR LABOR. MY CAR NEVER RAN THE SAME AND IT SEEMED TO BE SLUGGISH. I THEN RETURNED TO WORKING STRICTLY WITH MY OWN CERTIFIED VOLVO MECHANIC. HE HAS DONE ALL OF MY TUNE UPS, OIL CHANGES AND MINOR MAINTENANCE. (PRIOR TO THIS STALLING PROBLEM) LAST WEEK I HEARD A HORRIBLE AND SUDDEN NOISE AND ALTHOUGH NO LIGHTS OR WARNING INDICATORS APPEARED I TOOK IT TO HIM IMMEDIATELY. HE HAS FOUND THAT IT HAS A CRACK IN THE LOWER BLOCK WHICH HAS NOW LEFT ME WITH A SHELL OF A CAR AND NO ENGINE. MY REGULAR MECHANIC SAID THAT HE HAS NEVER SEEN THIS ON A CAR AS WELL KEPT AND MAINTAINED AS MINE. HE BELIEVES IT IS POSSIBLE THAT THE FAULTY STALLING PROBLEM THAT IS STILL A MYSTERY TO VOLVO COULD BE THE REASONING. I PUT A LOT OF TIME, MONEY AND ENERGY OUT AS A RESULT OF THIS CAR AND MOST IMPORTANTLY RISKED THE LIVES OF MY CHILDREN AND MYSELF WITH THIS PROBLEM. I NEED TO KNOW WHAT THE NHTSA IS DOING TO RESOLVE THIS AND HAS ANYONE ELSE HAD A CRACK LOWER BLOCK AS AN END RESULT?. I FEEL VOLVO SHOULD HAVE TO REPLACE MY ENGINE. TIME, LOSS OF WORK AND COSTS HAVE RESULTED IN A MAJOR HARDSHIP FOR ME. I CRINGE AT THE FACT THAT IT COULD HAVE BEEN SUCH A TRAGIC ENDING AS AN ACCIDENT OR DEATH. PLEASE LET ME KNOW WHAT THE NEXT STEP IS OR HOW I PURSUE VOLVO. THANK YOU, [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR