NHTSA Complaint #10136493 — 2000 DODGE INTREPID

OUR 2000 DODGE INTREPID STARTING MAKING KNOCKING SOUNDS. WE BROUGHT IT IN AND WERE TOLD THAT THERE WAS SLUDGE BUILDUP AND THAT A NEW ENGINE IS NEEDED BUT IT IS NOT COVERED UNDER THE WARRANTY THAT WE PURCHASED BECAUSE THE BUILDUP IS FROM POOR MAINTENANCE. WE TOLD THEM THAT WE HAD THE OIL CHANGED REGULARLY BUT THIS DID NOT MAKE A DIFFERENCE AND WE ARE CURRENTLY TRYING TO FIND A WAY TO PAY FOR A NEW ENGINE IN THE CAR. I HAVE CHECKED THIS OUT ON THE INTERNET AND FOUND HUNDREDS OF OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM AND THAT THEIR WARRANTY IS ALSO NOT BEING HONORED. FIRST THERE IS AN ENGINE THAT IS DEFECTIVE IN THE CAR AND THEN THEY WON'T EVEN HONOR A WARRANTY THAT WE PAID FOR. I AM VERY FRUSTRATED. *JB