NHTSA Complaint #10136011 — 2000 DODGE INTREPID

DT: ON 8-17-04 THE CONSUMER TOOK THE VEHICLE TO FOR REGULAR MAINTENANCE, AND THE DEALERSHIP TOLD HIM THAT THE STEERING NEEDED ALIGNMENT AND THE TIE ROD ENDS NEEDED TO BE REPLACED. THE CONSUMER HAD NOT BEEN EXPERIENCING ANY PROBLEM AT THAT TIME. THE CONSUMER HAD THE OUTER TIE ROD ENDS REPLACED AND THE FRONT END ALIGNED. AFTERWARDS, ON 9-15-04, THE CONSUMER EXPERIENCED TOO MUCH FREE PLAY IN THE STEERING WHEEL. THE CONSUMER TOOK VEHICLE BACK TO THE DEALERSHIP, AND THEY TOLD HIM THAT THE GEAR IN THE STEERING RACK WAS WORN OUT, AND HE NEEDED TO REPLACE THE RACK AND PINION. THE CONSUMER HAD NOT HAD IT FIXED AS OF YET. THE STEERING RACK GOT MUCH WORSE AND NOW HAS TO BE MANUALLY PULLED BACK TO CENTER WHEN TURNING. *AK