NHTSA Complaint #10135955 — 2000 FORD F-150

OUR 2000 FORD 150, VIN [XXX], CAUGHT FIRE AFTER OUR SUPERVISOR PARKED THE VEHICLE WHEN HE WAS CHECKING ON CREWS, IT IS DUE TO THE CRUISE CONTROL SWITCH. FORD SAID THEY SENT US TWO RECALL LETTERS, BUT WE NEVER RECEIVED THEM AND THEY CAN NOT PROVE THAT THEY SENT THEM, THEY SENT US COMPUTER GENERATED GENERIC FORMS SHOWING DATES THAT THEY COULD HAVE TYPED IN AFTER THE FIRE SO THEY WOULDN'T HAVE TO PAY. ANYWAY WE PURCHASED THE VEHICLE IN MID-JANUARY AND THEY SAY THEY SENT US OUR FIRST RECALL LETTER IN FEBRUARY, THEY WOULD NOT HAVE HAD OUR INFORMATION THAT FAST. ANYWAY, OUR INSURANCE PAID FOR THE REPAIRS LESS OUR DEDUCTIBLE. I HAVE WRITTEN TO WILLIAM C FORD, HE DIDN'T REPLY BUT WE RECEIVED A POSTCARD ASKING US TO CALL THE CUSTOMER SERVICE DEPARTMENT WHICH WE DID, THEY STILL DENIED TO PAY FOR THE REPAIRS. NOW WE SEE THAT THERE IS A RECALL OF OVER 3.8 MILLION VEHICLES INCLUDING THE 2000 FORD 150, WE ALSO UNDERSTAND THAT THE ONES THAT HAVE BEEN REPAIRED CAN CATCH FIRE AGAIN. WE WOULD BE GRATEFUL FOR ANY ASSISTANCE YOU CAN PROVIDE IN GETTING THEM TO REFUND THE MONEY WE PAID FOR THE REPAIRS IN FULL. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)