NHTSA Complaint #10135711 — 2000 BUICK LESABRE

DT: WHEN STARTING THE VEHICLE THE CONSUMER NOTICED A LIGHT ILLUMINATED ON THE DASH PANEL THAT READ CHECK TIRE PRESSURE. THE CONSUMER DROVE TO A GAS STATION INSPECTED THE TIRES AND DISCOVERED THAT THE RIGHT FRONT TIRE WAS LOW. THE CONSUMER ADDED AIR TO THE TIRE BUT SUSPECTED THERE WAS A SLOW LEAK BECAUSE THE TIRE WOULD NOT HOLD SUFFICIENT AIR PRESSURE OF 30/30 PSI. THE CONSUMER DROVE TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THESE TIRES WERE THE ORIGINAL TIRES THAT WERE PURCHASED ON THE VEHICLE. THE DEALER NOTED THAT THE STEEL WAS COMING THROUGH THE TREAD, BUT WOULD NOT REPLACE THE TIRES. DEALER SUGGESTED THAT THE CONSUMER GO TO A GENERAL TIRE DEALER BECAUSE THE TIRES WERE MANUFACTURED BY GENERAL. THE CONSUMER WENT TO REDWOOD GENERAL TIRE DEALER AND THEY AGREED THE TREAD WAS COMING THROUGH ON THE RIGHT FRONT TIRE AND SUGGESTED A REPLACEMENT. THE TIRE WAS REPLACED AT THE CONSUMER'S EXPENSE. THE TIRE SERVICE SHOP SAID THEY WOULD SEND THE TIRE TO THE MANUFACTURER FOR INVESTIGATION. THE CONSUMER BECAME CONCERNED BECAUSE HE NEVER RECEIVED ANY FURTHER INFORMATION ABOUT THE TIRE SO SHE DECIDED TO CALL THE MANUFACTURER. THE MANUFACTURER CLAIMED THAT THEY NEVER RECEIVED THE TIRE AND THAT THEY WOULD CONTACT THE TIRE SERVICE DEALER. SOME TIME LATER THE CONSUMER CALLED GENERAL AND THEY FINALLY DID AGREE TO SOME REIMBURSEMENT FOR THE TIRE.*AK *MR THE DEALER INFORMED THE CONSUMER THE TREAD WAS SEPARATING. *JB