NHTSA Complaint #10135507 — 2000 CHEVROLET VENTURE

2000 CHEVY VENTURE WB EDITION - PASSENGER SIDE FRONT POWER WINDOW FAILS INTERMITTENTLY. I HAVE HAD THIS CAR TO THE SHOP 4 TIMES FOR THE SAME PROBLEM, WHICH THEY ARE UNABLE TO DUPLICATE. WHEN THE PROBLEM OCCURS, THE DEALERSHIP IS NOT OPEN (LIKE ON LABOR DAY WHEN I WAS UNABLE TO SECURE MY CAR!). THE PASSENGER SIDE SWITCH WAS REPLACED ON 5/9/05 AND VEHICLE HAS BEEN IN TO THE DEALERSHIP (LANNA CHEVROLET IN WOBURN, MA) AGAIN IN 6/05, 7/05 AND 9/05 FOR THE SAME PROBLEM. WHEN THE ORIGINAL PROBLEM OCCURRED (5/05) THE DRIVER'S SIDE SWITCH FOR THE PASSENGER SIDE FRONT WINDOW FAILED, BUT I WAS ABLE TO USE THE PASSENGER SIDE SWITCH TO CLOSE THE WINDOW. ON 9/05/05, BOTH SWITCHED FAILED TO OPERATE THE WINDOW TO CLOSE IT. DEALERSHIP HAS BEEN LESS THAN HELPFUL IN GETTING PROBLEM FIXED - WHICH SHOULD BE COVERED UNDER MY EXTENDED WARRANTY (60,000 MILES). I AM, HOWEVER, NOW AT 58,800 AND AM BEING TOLD THAT THERE IS NOTHING THEY CAN DO - BUT THEY HAVE FAILED TO ACTUALLY CHECK THE WIRING VISUALLY AS IT IS 'TOO MUCH WORK' AND 'WHO IS GOING TO PAY THEM'. *NM