NHTSA Complaint #10135482 — 2000 DODGE CARAVAN

SUSPENSION:FRONT:SHOCK ABSORBER issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10135482
Vehicle	2000 DODGE CARAVAN
Component	SUSPENSION:FRONT:SHOCK ABSORBER
Date of Incident	August 31, 2005
Date Filed	September 6, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

MY MECHANIC WHILE REPLACING THE FRONT BRAKES POINTED OUT TO ME THAT THERE WAS A CRACK IN THE FRONT LEFT TOWER WHICH HOLDS THE SHOCK. HE INDICATED THAT THIS WAS A COMMON PROBLEM THAT HE SEES WITH THE DODGE CARAVAN. I HAVE A 2000 SPORT MODEL. HE INDICATED THAT FAILURE COULD CAUSE THE SHOCK TO POP OUT, BREAKING THE WINDSHIELD AND POTENTIAL RESULT IN LOSS CONTROL OF THE CAR. THE DEALER AND CHRYSLER HAVE BEEN UN COOPERATIVE IN RESOLVING THE PROBLEM. DEALER OR CHRYSLER WOULD NOT HELP IN TELLING ME HOW TO FILE A COMPLAINT. *NM

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