NHTSA Complaint #10134989 — 2000 VOLVO V70XC

DT: THE CONSUMER WAS HAVING A PROBLEM WITH 2000 VOLVO V70 XC LOSING POWER AND THEN SURGING WHILE DRIVING 20-25 MPH. THE CONSUMER DID NOT MAKE IT UP A HILL . THE LOSS OF POWER EVEN OCCURRED WHEN THE CAR WAS SLOWING TO STOP AND TURNING. THIS HAPPENED TWICE. THEN, IT WAS SURGING AND SMOKING, AND SURGING WITH NO SMOKING, THE CAR WAS WOBBLY AND SLUGGISH. DEALER REPLACED THE FOLLOWING PARTS; SPARK PLUGS, COILS, THERMOSTAT, AND THE FILTERS. OTHER PARTS HAVE BEEN FLUSHED, THIS INCLUDED FUEL INJECTORS AND IGNITION. THE CAR HAS BEEN AT THE DEALER ONCE, A CERTIFIED VOLVO SPECIALIST ONCE, AND AT PEP BOYS ONCE. THE CONSUMER HAD TO PAY $1300.00 TO FIGURE OUT WHAT WAS WRONG WITH THE CAR. THE CAR HAS HAD 2 DIAGNOSTIC TESTS DONE. NO ONE KNEW WHAT WAS WRONG WITH THE CAR. THE ENGINE LIGHT CAME ON, AND WAS TURNED OFF. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY PRETENDED THAT THEY DID NOT KNOW ANYTHING. THE CONSUMER HAD ALL THE NECESSARY DOCUMENTATION. HOWEVER, AT THIS POINT, NO ONE KNEW WHAT WAS WRONG WITH THE CAR. *AK