NHTSA Complaint #10134684 — 2005 KIA SEDONA

ON 2 SEPARATE OCCASIONS, MY NEW 2005 KIA SEDONA, WITH 4300 MILES ON IT, HAS SHUT DOWN WHILE TRAVELING THE 1ST TIME AT AROUND 40 MPH, AND THE LATEST TIME TRAVELING DOWN I10 OUTSIDE OF TUCSON, AZ WITH 3 KIDS AND 2 OTHER ADULT PASSENGERS, TRAVELING AT ABOUT 65 MPH. WE PULLED TO THE SIDE OF THE ROAD AND TRIED TO RESTART CAR. AFTER 5-10 MINUTES, THE CAR RESTARTED, WAS PUT IN DRIVE, AND MOVED A FEW FEET BEFORE SHUTTING DOWN AGAIN. THIS TIME IT DIDN'T RESTART AND WE TRIED TO CALL THE 800 TOW NUMBER THAT KIA GAVE US. WE COULDN'T GET THROUGH TO ANYONE, SO THE AZ HIGHWAY PATROL GOT A TOW TRUCK THERE IN 5 MINUTES. NOT ONLY ARE WE OUT 300.00 FOR THE COST OF THE TOW, BUT IT HAS BEEN SITTING AT THE DEALERSHIP SINCE 08/22/2005. THEY SAID THAT THEY WON'T GIVE US A RENTAL CAR SO WE HAD TO RENT ONE OURSELVES AT THE DEALERSHIP. I SPOKE TO THE MANAGER JOHN ON THE SATURDAY FOLLOWING AND HE SAID HE DIDN'T KNOW WHAT THE DIAGNOSIS WAS AND THERE WAS NOBODY IN SERVICE ON SATURDAY, BUT HE WOULD CALL ME ON MONDAY MORNING(TODAY) AND HAVE SOMEONE "ON IT" FIRST THING IN THE MORNING. I RECEIVED NO CALL. I CALLED AROUND 5:00 PM TO FIND IT WAS JOHN'S DAY OFF AND HE WOULD BE RETURNING TUESDAY MORNING. I WAS THEN TRANSFERRED TO A "SERVICE TECH" WHO PULLED UP ON HIS COMPUTER THE DIAGNOSTIC OF MY CAR. HE SAID THAT THEY HAD OR IS SUPPOSED TO ORDER A NEW REAR ENGINE MOUNT. HE SAID THAT HE DIDN'T KNOW HOW LONG THE PART WOULD BE BECAUSE IT LOOKED LIKE THEY HAD TO GET IT FROM JAPAN(HQ), AND ALSO DIDN'T KNOW HOW LONG IT WOULD TAKE TO INSTALL OR WHY THAT WOULD BE MAKING THE CAR SHUT DOWN. I AM VERY CONCERNED ABOUT THE WHOLE SITUATION, AND DON'T FEEL COMFORTABLE DRIVING A CAR THAT NEEDS TO HAVE A PART REPLACED AFTER 4000 MILES, THAT KEEPS THE ENGINE FROM FALLING OFF THE FRAME OF MY CAR, ESPECIALLY WITH INFANTS IN MY CAR. PLEASE ADVISE ME ON MY RIGHTS(IF ANY), AND CONTACT ME ASAP AT THE PHONE NUMBER PROVIDED. THANKS FOR ANY HELP AND CONCERN. *JB