NHTSA Complaint #10134643 — 2000 FORD FOCUS

DT: THE CONTACT OWNS A 2000 FORD FOCUS WITH 22,000 MILES ON THE VEHICLE. THE CONTACT HAD TO REPLACE TWO AUTOMATIC TRANSMISSIONS. THE FIRST TRANSMISSION WAS REPLACED 9 MONTHS AGO WITH ABOUT 18,000 MILES. THE SECOND TRANSMISSION WAS REPLACED LAST WEEK. THE DEALERSHIP TOLD HER TO PAY $129.00 OR TRADE THE VEHICLE IN TO THE DEALERSHIP. SHE REFUSED TO PAY THE $129.00 AND SHE DID NOT WANT TO TRADE IN THE VEHICLE IN FOR ANOTHER FORD. SHE SENT AN E-MAIL TO FORD. AS OF RIGHT NOW THEY HAVE NOT GOTTEN HER E-MAIL. THE DEALERSHIP PROVIDED HER WITH A RENTAL CAR. HOWEVER ,THEY TOLD HER THAT IF SHE DID NOT COME AND PICKUP CAR SHE WILL HAVE TO START PAYING FOR THE RENTAL CAR. THE CONTACT TOOK VEHICLE TO DEALER ON AUGUST 22, 2005 ,AND THE DEALERSHIP PERFORMED RECALL REPAIRS THAT SHE WAS NEVER NOTIFIED ABOUT. THE DEALERSHIP TOLD HER THAT SHE KNEW HER CAR WAS A LEMON. HOWEVER, SHE BROUGHT HER CAR IN TOO LATE. *AK