NHTSA Complaint #10134454 — 2003 NISSAN ALTIMA

I BROUGHT A BRAND NEW 2003 NISSAN ALTIMA 3.5 FROM LEN STOLER NISSAN. WE NOTICED A LIGHT MIST OF SMOKE FROM THE TAILPIPE IN THE SUMMER TIME. I CALLED TO THE DEALER THE DEALER STATED THAT WAS NORMAL. THE CAR STARTED BLOWING LIGHT WHITE SMOKE, THE DEALER STATED CHANGE MY GAS TO SUPREME OCTANE. AT JUST OVER 25,000 MILES THE CAR STARTED BLOWING HEAVY WHITE SMOKE, WE HEARD A WATER SOUND UNDER THE CAR, THE OIL LIGHT WOULD COME AND GO OFF, AND IT STARTED LOSING POWER. I TOOK IT IN TO THE DEALER THEY TOLD US WE HAD SLUDGE IN THE ENGINE. WE TURNED IN ALL SERVICE RECORDS SHOWING THAT THE MAINTENANCE WAS KEEP UP ON THE CAR. THE DEALER AND NISSAN MANUFACTURER STATED THAT SLUDGE ONLY COMES FROM LACK OF MAINTENANCE AND SLUDGE DO NOT COME FROM NOTHING ELSE AND REFUSED TO HONOR THE WARRANTY. THE DEALER SAID FOR $700. THEY'LL CALL THE NISSAN REP. BACK OUT; LOOK PAST THE OIL CRANK CASE OPENING AND LOOK IN THE BOTTOM OF THE OIL PAN. I REFUSED TOOK IT TO NATIONWIDE NISSAN THEY OPENED MY OIL PAN TOOK MY MONEY, DID NOT LET ME SEE WHEN IT WAS OPEN JUST CLAIMED MY PAN WAS FULL OF SLUDGE. THEY DID TAKE A PICTURE, SHARED IT WITH THE OTHER DEALER, AND TOLD ME THE SAME THING BUT THEY ALSO SAID THAT THE NISSAN REP THIS TIME TOLD THEM OVER THE PHONE THAT NISSAN WILL NOT FIX THE CAR. WHERE IS THE CUSTOMER SERVICE? THAT SHOWS HOW NISSAN STICKS TOGETHER! SO WHAT NOW? I KNOW I WILL NOT BUY ANOTHER NISSAN AND IS TELLING EVERYBODY ELSE ALSO! THESE DEALERS/NISSAN WILL SELL U A CAR BUT WILL NOT HONOR THERE WARRANTY! *JB