NHTSA Complaint #10134343 — 2003 NISSAN MURANO

IN EARLY JANUARY 2005, THE CHARGE WARNING AND BRAKE WARNING LIGHTS CAME ON WHILE OPERATING MY 2003 NISSAN MURANO. AS A RESULT, I CONTACTED NISSAN SERVICE DEPT IN MY CITY. I TOOK IT IN, THEY REPLACED THE BATTERY AND THE ALTERNATOR WITHOUT CHARGE. HOWEVER, THE SERVICE DEPARTMENT WAS NOT AWARE OF PROBLEMS WITH THE NISSAN OF THIS NATURE. THEY DID INDICATE THAT A COUPLE HAD BEEN IN RECENTLY FOR THE SAME PROBLEM. BECAUSE MY CAR WAS UNDER WARRANTY, IT WAS FREE REPAIRS, HOWEVER THE REPAIRS WERE NOT DONE IN A TIMELY MANNER SINCE THEY WERE NOT GOING TO BE GETTING ANY MONEY FROM ME. I'M A SINGLE MOM WITH TWO KIDS WHO RELIES ON THE SAFETY AND ACCESSIBILITY OF MY VEHICLE. TO BE DRIVING A CAR WITH THESE KIND OF PROBLEMS COULD HAVE BEEN TRAGIC. THE INCONVENIENCE OF NOT HAVING A VEHICLE IS HINDERING GIVEN THE NEED TO ATTEND WORK AND SCHOOL FOR THE KIDS. I WISH SOMEONE WOULD HAVE SAID SOMETHING MORE THAN 8 MONTHS AGO. *JB