NHTSA Complaint #10134296 — 2003 FORD EXPLORER SPORT

2003 FORD EXPLORER EDDIE BAUER AWD 4DR VIN [XXX] UNDER WARRANTY - 33125 MILES WHEN IN REVERSE EXPERIENCE BANGS/JERKS - DEALER STATED IT WAS TRANSMISSION SHIFT SOLENOID PACK AND REPLACED 6/05 - CONTINUED TO BANG/JERK INTO REVERSE UNTIL APPROX 1 MONTH LATER, VEHICLE WOULD NOT MOVE WHETHER IN DRIVE OR REVERSE, ALONG WITH LOUD WHINING NOISES - DEALER COULD NOT LOOK AT VEHICLE FOR ONE WEEK AT WHICH TIME FLAT BEDDED AT OWNERS COST AS NOW AT 37,000 MILES (OUT OF WARRANTY OF COURSE) FORD INSPECTED TRANSMISSION AND HAS DENIED REPAIR/REPLACEMENT UNDER WARRANTY. AT 37,000 MILES ONE WOULD NOT EXPECT A TRANSMISSION TO FAIL. OWNER ESCALATING THIS ISSUE TO FORD CUSTOMER SERVICE. DEALER HAS BEEN GREAT, AFTER READING SIMILAR COMPLAINTS FROM THIS WEBSITE, IT APPEARS FORD CORPORATION IS IN TOTAL DENIAL OF A TRANSMISSION PROBLEM FOR 03 EXPLORERS. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)