NHTSA Complaint #10134270 — 2000 PONTIAC GRAND AM

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS issue reported to NHTSA

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Complaint Details

ODI Number	10134270
Vehicle	2000 PONTIAC GRAND AM
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	May 18, 2005
Date Filed	August 26, 2005
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NV

Consumer Description

2000 PONTIAC GRAND AM SE1 SEDAN ... POWER WINDOW REGULATORS FAILED BECAUSE OF SUBSTANDARD PLASTIC BRACKET THAT BREAKS AND CAUSES THE MOTOR TO SEIZE. BECAUSE OF THIS FAILURE, I CANNOT ROLL DOWN ANY OF MY WINDOWS. I LIVE IN THE MIDDLE OF THE DESERT AND LIKE TO HAVE MY WINDOWS DOWN. THE DEALERSHIP QUOTED ME $250.00 FOR EACH WINDOW PLUS THE COST OF LABOR AND WAS TOLD THAT IT WOULD TAKE 2 WEEKS FOR THE PARTS AND THEN THEY WOULD HAVE MY CAR FOR APPROX 3 DAYS. I ASKED ABOUT A RENTAL AND THEY SAID THAT I WOULD HAVE TO PAY OUT OF POCKET FOR IT IF I WANTED ONE. I HAVE RESEARCHED THIS AND FOUND UPWARDS OF 40 SOME ODD COMPLAINTS ON DIFFERENT WEB SITES PERTAINING TO 1998-2004 MODELS WITH THIS SAME ISSUE. I HAVE FOUND AFTER MARKET PARTS TO REPAIR THEM MYSELF AND IT WILL STILL COST ME $400.00 BECAUSE I HAVE TO REPLACE THE ENTIRE POWER WINDOW REGULATOR AND MOTOR FOR EACH DOOR. MY BROTHER HAS A 2001 MODEL WITH THE SAME PROBLEM. *JB

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