NHTSA Complaint #10134175 — 1999 FORD WINDSTAR

THIS VIEHICLE IS MOSTLY DRIVEN IN THE CITY GOING TO THE STORE AND TAKING KIDS TO AND FROM SCHOOL. THE LEFT FRONT SPRING BROKE AND IS RUBBING IN THE TIRE. DEALERSHIP WAS CONTACTED AND I WAS TOLD BASED ONLY ON THE YEAR GIVEN THAT THERE WAS A RECALL ON THE SPRINGS. WHEN THE VIN NUMBER WAS GIVEN I WAS INFORMED THAT VIN NUMBER WAS NOT COVERED. I FEEL THAT REPLACING BOTH FRONT SPRINGS AND MY DAMAGED TIRE SHOULD BE FORDS RESPONSABILTY DUE TO THE FACT THEY HAVE SHOWN A KNOWN HISTORY FOR HAVEING THESE SPRINGS BRAKE. I WAS ALSO TOLD BY THE DEALERSHIP THAT IT WOULD BE RARE TO HAVE A RECALL ON A VEHICLE 16 YEARS OLD.