NHTSA Complaint #10134093 — 1999 FORD TAURUS

ON FRIDAY, AUGUST 19, I HEARD NOISE IN THE RIGHT FRONT OF MY 1999 FORD TAURUS AS I TURNED INTO A PARKING LOT. AS I LEFT THE PARKING LOT, THE STEERING SEEMED "STIFF" AND ON HARD TURNS THERE WAS NOISE. AS A RESULT, I TOOK MY CAR IMMEDIATELY TO A LOCAL FORD DEALERSHIP. THE ATTENDANT LOOKED AT THE STEERING FLUID AND FOUND IT TO BE "DIRTY" AND LOW. IT WAS SUGGESTED THAT WE TRY CHANGING THE FLUID TO DETERMINE IF THAT WOULD RESOLVE THE PROBLEM WITHOUT COSTLY DIAGNOSTICS. BY THE TIME I ARRIVED HOME (APPROXIMATELY 5 MILES) THE STEERING ONCE AGAIN WAS NOISY AND "STIFF". SINCE I WAS TO BE OUT OF TOWN UNTIL WEDNESDAY, I RETURNED THE VEHICLE TO THE DEALERSHIP THIS MORNING (WEDNESDAY, AUGUST 24). THE DEALERSHIP DETERMINED THAT THE RACK AND PINION STEERING AND POWER STEERING FLUID PUMP WILL NEED TO BE REPLACED AT A COST OF $1,100. THE TAURUS HAS ONLY 48,700 MILES. AS I LOOKED AT THE DOT WEBSITE, I DISCOVERED 3 OR 4 IDENTICAL COMPLAINTS ON THE 1999 FORD TAURUS. ONE OF THESE VEHICLES HAD 48,000 MILES.